Itzel Perry
San Diego
Summary
Detail-oriented Administrative Professional with expertise in front-desk operations, scheduling, record management, and customer service. Proficient in multitasking, maintaining confidentiality, and supporting efficient daily operations. Seeking Front Office position in an accounting firm valuing organization, communication, and reliability.
Overview
6
6
years of professional experience
Work History
Dispatcher / Administrative Support
Core Analytics Radiology
10.2019 - Current
- Manage patient registration, phone calls from over 100 facilities, appointment confirmations, and results.
- Schedule imaging procedures (X-rays, ultrasounds, EKGs, and echocardiograms).
- Prepare, maintain, and file confidential medical records with accuracy.
- I communicate confidential information between radiologists, technologists, and hospital staff.
- Support daily operations by managing important correspondence, and making sure all affairs are set up for the day shift.
Supervisor
Starbucks
07.2021 - 08.2025
- Delivered excellent customer service and ensured consistent product quality.
- Coached and supported baristas; resolved conflicts and promoted a positive team culture.
- Assisted with inventory tasks and enforced company policies and food safety standards.
- Addressed escalated customer issues to ensure a smooth and professional store experience.
- Oversaw daily shift operations, assigned partner placements, and maintained workflow efficiency.
Customer Service Representative
Urgently
05.2020 - 07.2021
- Assisted customers requiring roadside help in time-sensitive or stressful situations.
- Handled incoming calls and chats, gathering details about customer location and vehicle issues.
- Coordinated services for companies like Mercedes, BMW, and even specialised with Rolls Royce
- Managed interactions with both clients and service providers professionally, addressing inquiries and coordinating services efficiently.
- Maintained accurate records and organized schedules to support smooth operations.
- Developed strong communication, multitasking, and problem-solving skills in a fast-paced environment.
Education
High School Diploma -
Serra High School
Skills
- Front Office & Administrative Support
- Scheduling & Calendar Management
- Customer Service & Communication
- Confidential Record Handling
- Multitasking & Prioritization
- Organization & Attention to Detail
- Medical Terminology
- Computer Proficiency (Microsoft Office, Email, Data Entry, Fax)
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Starbucks
07.2021 - 08.2025
Customer Service Representative
Urgently
05.2020 - 07.2021
Dispatcher / Administrative Support
Core Analytics Radiology
10.2019 - Current
High School Diploma -
Serra High School