Itzel Alvarado

• Assisted in developing digital marketing campaigns to promote city events and services.
• Conducted market research to identify community needs and preferences for targeted outreach.
• Created engaging content for social media platforms, increasing audience engagement and awareness.

Utilized Cityworks, CentralSquare, and Microsoft Excel to itemize service requests, update records, and maintain accurate municipal data.

Managed and updated assigned address sheets and database records, ensuring accuracy and completeness.

Processed and recorded check payments, maintaining financial documentation.

Organized and maintained digital and physical files for the office.

Supported daily administrative operations, including data entry and document management.

• Educated customers on product features and benefits, fostering informed purchasing decisions.
• Handled inventory management tasks, including restocking shelves and tracking product availability.
• Engaged in continuous learning about new products and promotions to better serve customers.
• Resolved customer inquiries and concerns promptly, ensuring high levels of satisfaction.

• Assisted customers in selecting beauty products to enhance shopping experience.
• Maintained product displays and ensured store cleanliness for optimal presentation.
• Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
• Collaborated with team members to achieve daily sales goals and improve customer service.