Itsuki Shimizu
Vancouver,BC
Summary
Customer-focused professional with experience in fast-paced cafe and spa environments, delivering face-to-face service with professionalism, warmth, and efficiency. Skilled in managing high volumes of customers, handling inquiries, and addressing concerns under pressure. Eager to bring strong communication, attention to detail, and a passion for delivering great hospitality to the airport environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spa Therapist
Leelawadee Thai Spa
Vancouver, British Columbia
01.2024 - Current
- Provided therapeutic massages to enhance client relaxation and well-being.
- Provided traditional Thai massage, Swedish oil massage, deep tissue massage or reflexology.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Manager
Hornby Island Juice Bar
Hornby Island, British Columbia
06.2021 - 09.2024
- Supervised daily operations of the juice bar to ensure quality service.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Used social media to engage consumers and promote company initiatives.
Store Supervisor
Starbucks Japan
Shizuoka, Japan
05.2017 - 02.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
Diploma - Shiatsu Therapy
Canadian College of Shiatsu Therapy
North Vancouver, BC03-2025
Bachelor of Arts - International Relations
University of Shizuoka
Shizuoka, Japan05-2023
Skills
- Therapeutic techniques
- Customer engagement
- Physical strength
- Fluent in Japanese and English
- Time management expertise
- Superior customer service
Languages
Japanese
Native/ Bilingual
English
Full Professional
Certification
- Canadian drivers license
- Diploma in Shiatsu therapy
- Food safe certificate
Affiliations
- Love to travel, have visited more than 20 countries.
- Have lived in Japan, the Philippines, Canada.
Timeline
Spa Therapist
Leelawadee Thai Spa
01.2024 - Current
Manager
Hornby Island Juice Bar
06.2021 - 09.2024
Store Supervisor
Starbucks Japan
05.2017 - 02.2021
Diploma - Shiatsu Therapy
Canadian College of Shiatsu Therapy
Bachelor of Arts - International Relations
University of Shizuoka