ITISHA SINGH

• Spearheaded planning and execution of major projects, resulting in annual revenue of $2.5M
• Managed global cross-functional project teams from Canada, UK, US, and India
• Supervised all phases of project management, including requirements gathering, budget management, resource allocation, design, implementation, and testing
• Conducted comprehensive organizational-wide Root Cause Analysis to identify areas for improvement and proposed recommendations
• Facilitated Phase Gate reviews with senior management and stakeholders
• Communicated project progress and roadblocks to stakeholders, including executive management, and proactively recommended solutions
• Coached and empowered team while providing clarity on connection between outcomes, plans, and delivered work

Projects Highlights

• Implemented digital omni 360 channels for AZ Covid Vaccine across globe and Canada, leading to 10% increase in product sales
• Developed customized CRM with Veeva, resulting in 10% improvement in customer conversion rate
• Implemented Self-Service Automation tools, boosting user productivity by 70%.

• Collaborated with stakeholders and clients to model and document goals and requirements, meeting 98% of deadlines
• Led team of 4 business analysts in documenting client requirements and implementing product lifecycle, serving as liaison between clients and team
• Managed product backlog, resulting in average of $55K in savings from projects being under budget
• Improved feature development lifecycle speeds by 26% YoY through effective communication between stakeholders and IT

Projects Highlights

• Implemented Digital Credit Application Approval System, reducing credit lending cycle time by 20%
• Implemented TSYS/TS2 Integrated Payment Processing Platform
• Migrated bank's credit card system to TSYS platform and analyzed current process.

• Facilitated workshops for end users to identify use cases and develop business requirements
• Led sessions for requirements elicitation, solution assessment/ validation and authored business requirement documents

• Led requirements gathering effort
• Skillfully conducted JAD sessions, Interviews, Walkthrough, Surveys and Brainstorming to gather stakeholder, solution, functional and non-functional requirements
• Created process flows and optimized business processes

• Managed servers Infrastructure to make sure that application is up and running
• Followed ITIL process to create Incidents and change tickets
• Participated in CAB meetings to make sure that proper approvals are gathered before performing any configuration changes or framing existing processes