Itir Dumlu
Toronto,ON
Summary
Project Delivery professional with 13 years of experience of growth focused marketing, web & mobile application development and software project management experience working with cross functional teams for top national and global technology brands. Ready for the next challenging role.
Overview
14
14
years of professional experience
Work History
Senior Project Manager
Critical Mass
11.2021 - Current
- Delivery Lead for pre-order application for BMW USA for XM, i5 models, API integrations for BMW new car inventory tool, internal front-end build system and Total Cost of Ownership Calculator enhancements
- Leaded the first online payment integration on BMW USA site.
- Partners closely with Client Services and Technology team.
- Works closely with design, technology and various stakeholders of BMW USA and BMW Headquarters. Develops and maintains project plans for each individual project. Provides status reports to clients, stakeholders and project team.
- Works with technical team to determine features and product roadmap. Manages change requests, product backlog.
- Facilities feedback sessions, milestone meetings, retrospectives and change requests
- Determines deliverables, risks and timeline for each project. Responsible for escalating projects risks
- Plans resources to align on project value delivery, along with management of scope. Manages project forecast and reviews financial performance metrics
- Collaborates with clients and help them to identify their business requirements, user stories and provide solutions to them while setting the right expectations
- Monitors project progress, identified risks and implemented corrective measures to acquire success
- Manages scope, resourcing while partnering with senior leadership on growing the business
Senior Project Manager
Flywheel Strategic
03.2020 - 11.2021
- Client facing project management and client services lead for US and Canadian market
- Lead design and the develop team to maintain success for many projects
- Established new resourcing and time management process for the company
- Worked closely with design and development team. Developed and maintained project plans for each individual account
- Provided status reports to clients and the project team. Acted as a client partner. Built and maintained relationship with clients.
- Determines deliverables, risks and timeline for each project
Client Engagement Lead, Digital
GTB
04.2019 - 02.2020
- Client services and business lead for Ford Motor Company's brand website (www.ford.ca) and currently build and maintain relationship with client
- Managed on-going content maintenance & optimization of www.ford.ca
- Worked closely with data team to track website performance to identify trends, growth opportunities, key learning for future programs and plan annual strategic roadmap for ford.ca
- In charge of landing page optimizations to increase user engagement on ford.ca
- 40% client management, 40% digital strategy, 20% content strategy
Web Content Specialist/Project Management
Avon Cosmetics
05.2015 - 02.2019
- Responsible for, oversee of all content (mobile and online) on Avon.com.tr (B2C E-Commerce Platform) and Avon Sales Suites (B2B Platform for Representatives)
- Planned and implemented discount coupons, discount coupons, free shipping coupons for exit intent users and e-mail marketing for various segments, resulting an increase in sales
- Managed department budget and built a forecast for a year while acting as project manager; filtering and prioritizing inquiries from internal business partners, managing deadlines, team resource and project scopes
- Coordination and execution of global / regional Customer & Representative digital tools localization, activation
Digital Account Executive
Cohn & Wolfe
09.2014 - 03.2015
- Digital account executive for Oster Versa, Sunbeam Canada and Standard Life
- Responsibilities included social media content creation, campaign execution, metrics analysis, research, engagement optimization and paid social media advertising. Research social communities to identify influencers and develop/execute outreach strategies for Sunbeam Supports With Warmth Campaign
Content manager
OgilvyOne Worldwide
03.2014 - 07.2014
- Community management of social media platforms for Magnum Ice Cream and one of the biggest pharmaceutical companies. Research social communities to identify influencers and develop/execute outreach strategies for Dove Men Care and Dove Female-Cinderella
Digital Content Strategist (intern)
FITC
07.2013 - 09.2013
Digital Copywriter
Pixelplus Interactive
02.2010 - 01.2012
Education
Post Graduate Certificate - Interactive Media Management
Centennial College - Story Arts Centre
Toronto, ON2013
Bachelor of Arts - Advertising
Istanbul Bilgi University
Istanbul, Turkey2009
Skills
- Agile Project Management
- Stakeholder Management
- Escalation Management
- Conflict Resolution
- Critical Thinking
- Cross-team Collaboration
- Problem Solving
- Product Management
Timeline
Senior Project Manager
Critical Mass
11.2021 - Current
Senior Project Manager
Flywheel Strategic
03.2020 - 11.2021
Client Engagement Lead, Digital
GTB
04.2019 - 02.2020
Web Content Specialist/Project Management
Avon Cosmetics
05.2015 - 02.2019
Digital Account Executive
Cohn & Wolfe
09.2014 - 03.2015
Content manager
OgilvyOne Worldwide
03.2014 - 07.2014
Digital Content Strategist (intern)
FITC
07.2013 - 09.2013
Digital Copywriter
Pixelplus Interactive
02.2010 - 01.2012
Post Graduate Certificate - Interactive Media Management
Centennial College - Story Arts Centre
Bachelor of Arts - Advertising
Istanbul Bilgi University
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