Itiel Zingwena
Whitby,ON
Summary
Driven professional with a proven track record at Zimbabwe Revenue Authority, enhancing tax compliance by 20% through meticulous audits and customer service excellence. Skilled in data analysis and financial services, demonstrating strong teamwork and administration capabilities. Expert in leveraging MS Office Suite to streamline operations and support decision-making processes.
Overview
15
15
years of professional experience
Work History
Order Picker
Home Depot
Whitby, ON
06.2023 - Current
- Collaborate with team members to complete picking tasks quickly and efficiently.
- Build pallets and position orders on loading dock to safely pile and ship goods.
- Contribute to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Perform proper lifting and handling techniques to maintain safe working environment.
Student Intern
Old Mutual
Zimbabwe
08.2009 - 07.2010
- Assisted with client inquiries and support.
- Managed and organized client data.
- Provided administrative support for daily tasks.
- Gained exposure to financial services and products.
- Collaborated with team members for process improvements
- Conducted market research for business insights.
Revenue Officer
Zimbabwe Revenue Authority
Zimbabwe
05.2011 - 05.2022
- Managed and processed customs declarations for imports and exports, ensuring compliance with local and international trade regulations.
- Conducted audits and assessments to verify accuracy in tax returns, resulting in a 20% increase in tax compliance among clients.
- Provided excellent customer service to traders and businesses, resolving inquiries and issues regarding customs duties, VAT, and excise taxes.
- Trained new employees on customs procedures, excise laws, and customer service standards, improving overall team efficiency.
- Developed and maintained detailed records of import/export transactions, ensuring data accuracy for reporting and analysis.
- Collaborated with law enforcement agencies to identify and prevent smuggling and fraud, contributing to revenue protection.
Education
Data Analytics And Artificial Intelligence - Data Analytics
Willis College
Ottawa, ONTaxes And Customs Law - Tax And Customs
Zimbabwe Revenue Authority Tax & Customs School
Harare, Zimbabwe 05.2013
Bachelor Of Banking - Banking And Finance
National University of Science And Technology
Bulawayo, Zimbabwe 08.2010
Skills
- Customer Services
- Administration
- Financial Services
- Teamwork
- Research
- MS Office Suite (Word, Excel, PowerPoint)
- Data Entry and Analysis
- Order picking
- Accurate processing
Languages
English
Full Professional
Timeline
Order Picker
Home Depot
06.2023 - Current
Revenue Officer
Zimbabwe Revenue Authority
05.2011 - 05.2022
Student Intern
Old Mutual
08.2009 - 07.2010
Data Analytics And Artificial Intelligence - Data Analytics
Willis College
Taxes And Customs Law - Tax And Customs
Zimbabwe Revenue Authority Tax & Customs School
Bachelor Of Banking - Banking And Finance
National University of Science And Technology