Open To Work
Iteriteka Elina Morane
Gatineau,CA
Summary
Detail-oriented professional with extensive customer service experience and proven bilingual abilities in English and French. Efficiently resolves customer inquiries and complaints while maintaining accurate records and processing transactions. Committed to creating positive customer experiences and enhancing team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rogers Communications
Ottawa, CA
04.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guided customers through service options.
- Collaborated with team members to improve service processes and workflows.
- Trained new staff on company policies and customer service best practices.
- Escalated complex issues to appropriate departments for resolution.
- Offered feedback to management regarding customer trends and concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Processed sales transactions accurately using point-of-sale systems.
- Participated in team meetings to discuss sales strategies and promotions.
Customer Service Representative
Videotron
Gatineau, CA
02.2024 - 04.2024
- Respond to Inquiries: Address customer questions across various channels.
- Resolve Issues: Handle complaints and provide quick solutions.
- Process Orders: Assist with orders, returns, and refunds.
- Provide Information: Offer product and service details.
- Update Records: Maintain accurate customer interaction logs.
- Communicated effectively with team members to facilitate workflow and task assignments.
- Conducted product demonstrations to showcase features and benefits to potential clients.
- Developed and maintained strong relationships with key accounts and stakeholders.
- Collaborated with marketing teams to align sales strategies with promotional campaigns.
- Utilized CRM software to track leads, manage customer interactions, and report activities.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Met or exceeded sales quotas of reporting periods and earned recognition for highest company sales volume.
- Mentored junior staff on best practices and professional development.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Implemented quality control measures, significantly reducing error rates.
Call Center Customer Service Representative
KCB BANK
Bujumbura
01.2021 - 02.2022
- Greet visitors warmly and direct them to the appropriate department or contact.
- Answer, screen, and forward incoming calls professionally.
- Manage appointment scheduling and maintain an organized reception area.
- Handle incoming and outgoing mail and packages.
- Provide basic information to visitors and clients, addressing inquiries efficiently.
- Maintain confidentiality of sensitive information.
- Assist with administrative tasks such as data entry and document preparation.
- Handled high call volumes while maintaining a professional demeanor.
- Utilized call scripts to ensure consistent messaging across conversations.
- Resolved customer complaints by providing accurate information and solutions.
- Maintained up-to-date knowledge of company policies and procedures for support.
- Provided feedback on common issues to help refine service strategies.
- Conducted follow-up calls to ensure customer satisfaction after interactions.
- Utilized computer systems to accurately log customer interactions and tracked call resolution times for quality assurance purposes.
- Attended regular team meetings focused on enhancing overall customer service experience.
- Educated customers on banking products and services to enhance their experience.
- Handled cash transactions securely while adhering to internal controls.
- Provided support during peak hours, ensuring timely assistance for all customers.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Explained banking procedures and regulations to customers accurately.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Monitored account activities for suspicious patterns that could indicate fraudulent activity.
- Prepared daily activity reports for management review.
- Verified customer signatures against signature cards on file at the branch.
Education
High school diploma or GED -
G.I.A
BujumburaSkills
- Data Entry
- Communication skills
- Problem solving
- Retail Sales
- Microsoft Excel
- Retail Management
- Sales
- Bilingual
- Inventory Control
- Serving Experience
- Cash Handling
- Microsoft Office
- Customer service
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteSalary Range
$700/hr - $1000/hrTimeline
Customer Service Representative
Rogers Communications
04.2024 - Current
Customer Service Representative
Videotron
02.2024 - 04.2024
Call Center Customer Service Representative
KCB BANK
01.2021 - 02.2022
High school diploma or GED -
G.I.A