Mani Rani
Calgary,Canada
Summary
Client-focused banking professional with 7+ years of experience in retail banking, branch operations, and financial services. Proven ability to deliver exceptional customer service, ensure regulatory compliance, and support sales growth. Utilizes leadership to foster team development and ensure policy compliance. Track record of effective financial oversight and strategic planning, demonstrating thorough knowledge of branch operations.
Overview
9
9
years of professional experience
Work History
Deputy Branch Manager – Retail Banking
IndusInd Bank Ltd.
03.2023 - 03.2026
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
- Oversaw the loan approval process, maintaining compliance with lending regulations and policies.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
- Ensured strict adherence to all regulatory requirements through consistent enforcement of policies and procedures across the branch team members.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Developed and executed marketing plans for product promotion, resulting in an increase in sales revenue.
Assistant Manager – Teller / Customer Service
HDFC Bank Ltd.
12.2018 - 03.2023
- Handled electronic payments including wire transfers and EFT transactions.
- Maintained accurate cash balances and ensured end-of-day reconciliation.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Educated customers on online banking and mobile banking applications.
- Generated monthly reports on customer activity and customer feedback.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Fostered positive banking experience, helping customers with account management and service selection.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Financial Consultant (Bancassurance)
ICICI Prudential Life Insurance
05.2017 - 11.2018
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Assisted clients during major life events, such as retirement planning or wealth transfer, preserving financial stability throughout transitions.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Led workshops on personal finance topics to educate community members about effective money management practices.
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Provided ongoing support for clients experiencing financial challenges, offering guidance on debt management and budgeting techniques.
- Prepared detailed reports analyzing portfolio performance against established goals, ensuring transparency and accountability to stakeholders.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Created financial models to analyze and evaluate investment strategies.
Education
M.Sc. - Computer Science
Guru Nanak Khalsa College
Karnal01-2019
Bachelor of Computer Applications - undefined
Panipat Institute of Engineering & Technology
01-2017
Skills
- Skilled in MS Office tools
- Experience with core banking platforms
- Digital Banking Platforms
- C software development
- C software development
CORE COMPETENCIES
- Retail Banking & Client Service
- Cash Handling & Vault Operations
- Payments: Wire Transfers, EFT, RTGS/NEFT
- KYC & AML Compliance
- Cross-Selling Financial Products
- Problem Resolution & Customer Support
- Branch Operations & Team Support
- Risk Awareness & Fraud Prevention
Languages
English
Punjabi
Hindi
Timeline
Deputy Branch Manager – Retail Banking
IndusInd Bank Ltd.
03.2023 - 03.2026
Assistant Manager – Teller / Customer Service
HDFC Bank Ltd.
12.2018 - 03.2023
Financial Consultant (Bancassurance)
ICICI Prudential Life Insurance
05.2017 - 11.2018
Bachelor of Computer Applications - undefined
Panipat Institute of Engineering & Technology
M.Sc. - Computer Science
Guru Nanak Khalsa College