Dynamic Operations Manager with a proven track record at C.M Montalvo Logistics Inc., excelling in operational efficiency and team leadership. Spearheaded process improvements that boosted productivity and enhanced customer satisfaction. Skilled in problem-solving and staff training, fostering a culture of accountability and achieving higher employee retention rates.
Experienced with navigating diverse routes and ensuring timely deliveries. Utilizes strong problem-solving skills to handle unexpected challenges on road. Track record of maintaining vehicle safety and compliance with regulations.
Professional driver prepared to deliver high standards and results. Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules. Skilled in vehicle maintenance and compliance with safety regulations.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Operations Manager
C.M Montalvo Logistics Inc. O/a MasterMetalMen.co
06.2007 - 11.2024
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Increased profit by streamlining operations.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Implemented quality control systems to boost overall product consistency and reliability.
Reduced turnaround time for project completion through effective resource allocation and team management.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Owner/Operator AZ Truck Driver
Travelers Transportation Services
05.1991 - 06.2007
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals for Travelers Transportation.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Worked outside in all weather conditions.
Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Conducted preventative maintenance on equipment to reduce repair costs.
Maintained daily, legible DOT log book and submitted corresponding documents.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Operated with safety and skill to avoid accidents and delays.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Dropped and hooked trailers and changed configuration of equipment.
Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Optimized vehicle performance by diligently monitoring and addressing any maintenance issues, prolonging the truck''s lifespan and reducing costly repairs.
Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
Collaborated with team members to streamline processes and improve overall efficiency.
Enhanced safety by conducting regular vehicle inspections and routine maintenance.
Reduced downtime by promptly reporting and addressing maintenance issues.
Contributed to culture of safety, participating actively in safety meetings and trainings.
Streamlined route planning to accommodate last-minute changes, ensuring no delay in deliveries.
Solved logistical challenges by coordinating effectively with dispatch and warehouse teams.
Enhanced team morale with positive attitude and strong work ethic during long hauls.
Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
Supported new drivers by sharing best practices and insights gained from experience on road.
Facilitated smoother operations at warehouses by assisting with inventory management when necessary.
Reduced fuel consumption by implementing efficient driving routes.
Improved on-time delivery rates with meticulous planning and time management.