Isxaq Abdiaziz
Insurance Sales & Activation Specalist
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging analytical problem-solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Adept in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Representative
TD Bank
Ottawa, ON
04.2022 - Current
- Addressing customer inquiries by providing comprehensive information about credit cards, products and services, while also aiming to resolve complaints during the first call.
- Employed innovative strategies and customer-centric techniques to maintain elevated levels of customer satisfaction through effective resolution of their needs and concerns.
- Investigated customer issues and identified the underlying causes of problems to effectively resolve product or service complaints.
- Collaboratively enhancing interactions, exchanging best practices, while providing supportive and mentoring guidance to colleagues.
- Consistently demonstrating exceptional attendance while exceeding performance metrics outlined by Key Performance Indicators (KPIs).
- Maintaining strict compliance with established business policies and procedures to safeguard the security and well-being of both customers and the bank.
- Participating proactively in daily group huddles and communication meetings to stay informed about product updates and changes and best practices.
CSR - Customer Service Representative
Costco Wholesale
11.2021 - 02.2022
- Took and assisted members on calls, ensuring 100% customer satisfaction.
- Managed work tasks, breaks and other responsibilities while working remotely.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
Administrative Assistant/Receptionist
Tawakal Supermarket
03.2014 - 09.2017
- Handled calls, managed files and arranged meetings.
- Was responsible for making schedules and booking travel for management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Computer Programming
Algonquin College
Ottawa, ON 09.2023 - Current
High School Diploma -
Hawd Secondary
Somalia 05.2018 - 06.2018
Skills
Tech savy can manage electronic devices (2 years)
undefinedTimeline
Computer Programming
Algonquin College
09.2023 - Current
Customer Service Representative
TD Bank
04.2022 - Current
CSR - Customer Service Representative
Costco Wholesale
11.2021 - 02.2022
High School Diploma -
Hawd Secondary
05.2018 - 06.2018
Administrative Assistant/Receptionist
Tawakal Supermarket
03.2014 - 09.2017
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