Iswarya Subramanian
Summary
Experienced accountant and payroll professional with a diploma in Masters of Commerce. Proficient in QuickBooks and Sage 50, certified by Go Skills in customer service. Skilled in MS Word, Excel, PowerPoint, and Outlook. Demonstrated ability to work effectively with diverse cultures, showcasing strong interpersonal skills developed through years of providing exceptional customer service. Consistently recognized for receiving positive feedback scores from customer surveys.
Overview
8
8
years of professional experience
Work History
Produce Clerk
The Real Canadian superstore
09.2020 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Inspected produce to update and adjust pricing information.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Sorted and packaged produce items to prepare for shipments.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Educated new staff on proper handling and presentation techniques for various types of produce.
- Streamlined process of receiving deliveries to ensure prompt and accurate stocking of produce.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
Volunteer
Sharma Accounting
04.2022 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Using Sage-50 software for tax filing
Warehouse Associate
The Cerit Logistics
05.2019 - 06.2019
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.Displayed extreme attention to detail by identifying and removing defective products or materials before packing and shipping it to the customer
- Demonstrated high job proficiency by having fastest packing speed without errors
- Scanned and hand packed almost 50 items every day
- Cleaned and sanitized the workplace to assure hygiene of self and customer and to guarantee customer satisfaction when the product is delivered
- Worked in collaboration with shipping team to ensure safe delivery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently lifted materials weighing as much as 50 pounds.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
Teacher Helper( Volunteer) Computer Lab
Bow Valley College
09.2017 - 01.2018
- Supported classroom activities, tutoring, and reviewing work.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Responded to student needs and questions promptly.
- Assisted teachers with supervision and care of group of 20 Adult.
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Distributed learning materials such as worksheets, textbooks, and group assignments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Shared important information with students concerning upcoming assignments and tests.
- Maintained laboratory safety by demonstrating equipment and techniques.
Education
Diploma in Commerce - Accountant, Tax And Payroll
Sundance College
Calgary, AB03-2025
Front-Line Customer Service Training - Front Line Customer Service
Calgary Immigrant Women's Association
Calgary, AB09-2020
Advanced Computer Training - Microsoft Outlook & Microsoft Publisher, Microsoft Word
Calgary Immigrant Women's Association
Calgary, AB01.2018
B.Tech - Electronics and Telecommunications Engineering
Karnataka State Open University
Mysuru, KA01.2014
Diploma - Electronics and Communication Engineering
Government College of polytechnics
01.2007
Skills
- Skilled in Accounting Software
- Client Interaction Training
- Certified Customer Service Professional via Go Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Skilled in Multicultural Teamwork
- Strong Interpersonal Skills
- Consistently receives positive feedback scores from customer surveys
- Customer service
- Strong work ethic
- Positive attitude
- Stock rotation
- Packaging and labeling
- Sanitation Practices
- Cleanliness and sanitation
- Shelf stocking
- Pallet jack operation
- Product pricing
- Sanitation standards
- Display setup
- Quality control
- Flexible schedule
- Product restocking
- Product stocking and storage
- Stock replenishment
- Price checking
- Product displays
- Accurate Inventory Counts
- Labeling accuracy
- Product processing
- Temperature logging
- Merchandise organization
- Safe food handling
- Honesty and integrity
- Product knowledge expertise
- Production Management
- Crate breakdown
- Produce quality standards
Languages
English
Full Professional
Accomplishments
- Designed eye-catching product displays, helping to increase merchandise visibility to the customer.
- Assisted customers by locating requested items quickly, which reduced the number of calls on the customer service desk by 100%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
- Knitting and Crocheting
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Volunteer Travel
- Martial Arts
- Baking
- I like working with my hands and fixing things
- Volunteering
Timeline
Volunteer
Sharma Accounting
04.2022 - 08.2022
Produce Clerk
The Real Canadian superstore
09.2020 - Current
Warehouse Associate
The Cerit Logistics
05.2019 - 06.2019
Teacher Helper( Volunteer) Computer Lab
Bow Valley College
09.2017 - 01.2018
Advanced Computer Training - Microsoft Outlook & Microsoft Publisher, Microsoft Word
Calgary Immigrant Women's Association
B.Tech - Electronics and Telecommunications Engineering
Karnataka State Open University
Diploma - Electronics and Communication Engineering
Government College of polytechnics
Diploma in Commerce - Accountant, Tax And Payroll
Sundance College
Front-Line Customer Service Training - Front Line Customer Service
Calgary Immigrant Women's Association
Extracurricular activities
all
Personal Information
Title: Junior Accountant
Personal Information
Title: Junior Accountant