Issam Ramchi
Fredericton,Canada
Summary
. Resourceful professional in civil engineering, known for high productivity and efficiency in project completion. Possess specialized skills in structural analysis, hydraulic engineering, and sustainable design. Excel at problem-solving, teamwork, and effective communication, ensuring successful project outcomes through collaboration and clear dialogue.
Versatile and results-driven professional with a proven track record at Rogers - Fido / IO solutions, excelling in customer service and training roles. Demonstrated expertise in project planning and leadership, complemented by strong abilities in technical troubleshooting and customer relationship management. Achieved significant improvements in customer satisfaction and operational efficiency through innovative solutions and effective team management
Overview
7
7
years of professional experience
Work History
Customer Service Agent - Bilingual
Rogers - Fido / IO solutions
01.2024 - Current
- To Interact with customers by phone; advise and propose solutions adapted to their needs
Trainer - Bilingual
Rogers - Fido / IO solutions
01.2022 - 01.2024
- Deliver training sessions to employees
- Organize and maintain training materials and documents
- Keep up with the latest training trends and best practices
Civil Engineering Professional
Becotrav sarl
Casablanca, Morocco
09.2021 - 10.2022
- Special monitoring to task planning and scheduling
- Precise definition of tasks to be performed in order to meet deadlines and expectations
- Provided technical advice to industrial or managerial personnel regarding design, construction or structural repairs.
- Prepared technical drawings using AutoCAD software.
Customer service consultant
Videotron / Xceed
01.2020 - 01.2021
- To help customers by answering their questions, solving their problems and offering suggestions for additional products and services
Laboratory Technician
S2G Morocco
Casablanca, Morocco
01.2019 - 01.2020
- Gathered biological samples for laboratory tests.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Participated in regular meetings with staff members to discuss progress on research initiatives.
- Collected and organized data to perform data analysis and prepare technical reports.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
Civil Engineering Technician
MATURCO
01.2018 - 12.2018
- Pre-project studies
- Supervision of the project management
- Drafting of progress reports
- Worked collaboratively with contractors and engineers to ensure compliance with plans and specifications.
- Provided support to civil engineers during design phases of projects.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Master - Civil Engineering
EMSI
Casablanca , MoroccoSkills
- Management Skills
- Creativity
- Project planning
- Ability to multi-task
- Project cost management
- Leadership
- Technical troubleshooting
- Customer relationship management (CRM)
- Problem resolution
- Multitasking and organization
Languages
- English :Advanced
- French: Advanced
- Dutch :Good
- Arabic : Fluent
Timeline
Customer Service Agent - Bilingual
Rogers - Fido / IO solutions
01.2024 - Current
Trainer - Bilingual
Rogers - Fido / IO solutions
01.2022 - 01.2024
Civil Engineering Professional
Becotrav sarl
09.2021 - 10.2022
Customer service consultant
Videotron / Xceed
01.2020 - 01.2021
Laboratory Technician
S2G Morocco
01.2019 - 01.2020
Civil Engineering Technician
MATURCO
01.2018 - 12.2018
Master - Civil Engineering
EMSI
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