Issa Francesca Cruz
Woodland Hills
Summary
Skilled medical collector with more than 15 years of experience in managing in patient accounts and efficiently resolving collections processing.
Overview
16
16
years of professional experience
Work History
Medical Billing Collector
Beverly Hills Physicians
Encino
11.2009 - Current
- Analyzed payment denials and submitted appeals as necessary.
- Followed up on unpaid claims within established time frames.
- Performed daily audits on accounts receivable aging report to ensure accuracy.
- Collected on past due accounts by making phone calls, sending letters or emails, and faxing documents.
- Provided customer service support to patients regarding their bills and payments.
- Negotiated payment arrangements with delinquent customers when necessary.
- Processed insurance claims electronically or manually according to payer guidelines.
- Managed a high volume of incoming calls from patients regarding billing questions.
- Assisted patients with financial arrangements for outstanding balances owed.
- Maintained detailed records of collection activities including account status updates, payment arrangements, adjustments.
- Contacted other departments within the organization to resolve issues related to billing inquiries.
- Processed refund requests and reconciled deposit and patient collections.
- Negotiate and resolve medical liens on Personal injury cases
Education
Associate of Science - Nursing
Los Angeles Pierce College
Woodland Hills, CA06-2006
Skills
- Financial negotiation
- Billing inquiries
- Highly organized
- Able to multitask efficiently and effectively
- Able to work under time constraints and pressure
Timeline
Medical Billing Collector
Beverly Hills Physicians
11.2009 - Current
Associate of Science - Nursing
Los Angeles Pierce College