Ann Fernando
New Westminster,BC
Summary
Accomplished professional with a proven track record at Instant Imprints, adept in office management and customer relations. Excelled in streamlining operations, enhancing client satisfaction, and managing diverse tasks efficiently. Demonstrated strong organizational skills and technical support expertise, contributing to a positive and productive work environment. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
Work History
Line Cook
Parthenon Market
02.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Receptionist
Instant Imprints
08.2023 - 02.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Housekeeping Supervisor
Mihiri Food Corner
12.2021 - 05.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
Health Care Assistant ( Volunteer)
Holy Family Convent
01.2021 - 10.2021
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Highest -
Holy Family Girls College
Sri Lanka Advanced Diploma - Hospitality And Tourism Management
Sri Lanka Institute of Tourism And Hospitality Man
Colombo, Sri Lanka 11.2017
Skills
- Technical Support
- Bookkeeping
- Office Management
- Travel Coordination
- File Management
- Customer and client relations
- Staff Management
- Time Management
- Organization skills
- Greeting and Seating Clients
Languages
English
Professional Working
Sinhala
Full Professional
Timeline
Line Cook
Parthenon Market
02.2024 - Current
Receptionist
Instant Imprints
08.2023 - 02.2024
Housekeeping Supervisor
Mihiri Food Corner
12.2021 - 05.2023
Health Care Assistant ( Volunteer)
Holy Family Convent
01.2021 - 10.2021
Highest -
Holy Family Girls College
Advanced Diploma - Hospitality And Tourism Management
Sri Lanka Institute of Tourism And Hospitality Man
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