Issac Rojas
Napa
Summary
Dynamic professional with a proven track record at Calligraphy Senior Living and Napa valley distillery excelling in customer service and safety protocols. Adept at enhancing resident satisfaction through effective communication and problem resolution. Committed to operational excellence, I streamline processes and foster teamwork, ensuring timely and safe transportation services.
Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Driver's Assistant/ Community Life.
Calligraphy Senior Living
2023 - Current
- Managed scheduling and execution of transportation services for residents to enhance participation in appointments and activities.
- Executed systematic inspections to maintain optimal cleanliness and safety of vehicles.
- Guided new drivers through operational protocols and safety procedures to enhance overall compliance and performance.
- Streamlined transport scheduling and resident support by fostering clear communication among staff members.
- Evaluated real-time traffic data and modified routes to ensure timely arrivals.
- Addressed resident inquiries and concerns, ensuring a positive transit experience and fostering satisfaction.
- Executed driving responsibilities in accordance with all relevant traffic laws and safety regulations to mitigate risks.
- Demonstrated commitment to safe driving practices by following established traffic rules and regulations.
- Performed routine vehicle cleaning and maintenance while evaluating for any damage to maintain operational integrity.
Server/ Bar Back
Napa Valley Distillery
04.2022 - 11.2023
- Ensured a warm and inviting atmosphere through outstanding customer service delivery.
- Resolved customer issues promptly to cultivate positive relationships and encourage repeat business.
- Engaged in routine staff meetings aimed at identifying performance improvement strategies and resolving operational challenges.
- Coordinated with team members during high-traffic periods to ensure efficient operations and superior customer service.
- Nurtured connections with regular customers to support ongoing business success.
- Enhanced customer experience through prompt attention to needs, ensuring personalized service delivery.
- Managed table bussing and resetting operations to ensure a tidy and organized dining environment.
- Established a positive ambiance to enhance overall dining experience for guests upon arrival.
- Leveraged in-depth understanding of menu offerings and promotions to drive sales growth via effective upselling strategies.
Education
No Degree - Communications
Laney College
Oakland, CASkills
- Customer service excellence
- Staff communication
- Team collaboration
- Safety protocols adherence
- Problem resolution strategies
- Service quality enhancement
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Server/ Bar Back
Napa Valley Distillery
04.2022 - 11.2023
Driver's Assistant/ Community Life.
Calligraphy Senior Living
2023 - Current
No Degree - Communications
Laney College