Issabella Courchene
Winnipeg,MB
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kitchen Staff
Canada Life Centre
10.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Managed time to juggle multiple tasks simultaneously with ease.
- Monitored food temperature, discarding items not stored correctly.
Deli Customer Service Clerk
Red River Co-op
11.2023 - 08.2024
- Promoted a positive shopping experience with superior communication skills and friendly demeanor.
- Consistently exceeded customer expectations by delivering prompt service and resolving any concerns or inquiries with professionalism and a positive attitude.
- Served as a valuable resource for shoppers with dietary restrictions or special requests by offering appropriate alternatives from our extensive deli selection.
- Supported overall store efficiency by assisting in various departments as needed during peak times or staff shortages.
- Provided knowledgeable recommendations on suitable pairings of meats, cheeses, condiments, and other complementary items for customers seeking advice on their purchases.
- Ensured a clean and safe work environment, complying with health and safety regulations.
- Exhibited strong attention to detail when slicing meats, cheeses, and other products for optimal presentation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Cashier/ Kitchen Staff
Juniors Restaurant
04.2022 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned area after use and worked as a team to ensure safety by end of night
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Crew Kitchen Staff Member
RBC Convention Centre
09.2022 - 02.2023
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Maintained strong communication with front-of-house staff to ensure accurate order fulfillment and minimize customer complaints.
- Played an integral role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.
- Supported management in meeting budget goals through careful use of resources and minimizing waste.
- Provided support during special events such as catering orders or large parties, helping the team meet unique challenges while maintaining excellent service standards.
- Assisted with menu development, offering creative input that led to the introduction of popular new dishes.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Monitored food temperature, discarding items not stored correctly.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
Education
High School Diploma -
Technical Vocational Highschool
1555 Wall St01-2023
Skills
- Food preparation, Safe food Handling
- Organization, Cleanliness and Sanitizing
- Food quality standards
- Cleaning proficiency, Hygiene standards
- Flexible, Adaptable, Team contribution
- Problem-solving, Customer service, Hospitality
- Money, Time, and teamwork management
Certification
- First Aid Certification – Canadian Red Cross
- Smart Choices
- Ethical decision making
References
Upon Request
Timeline
Kitchen Staff
Canada Life Centre
10.2024 - Current
Deli Customer Service Clerk
Red River Co-op
11.2023 - 08.2024
Crew Kitchen Staff Member
RBC Convention Centre
09.2022 - 02.2023
Cashier/ Kitchen Staff
Juniors Restaurant
04.2022 - 04.2024
- First Aid Certification – Canadian Red Cross
- Smart Choices
- Ethical decision making
High School Diploma -
Technical Vocational Highschool
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