Sales Associate
Aldos
01.2025 - 02.2025
Issa Alzuhairi
Everything
London,ON
Timeline
Customer Care Executive
Apple Masonville
12.2024 - 03.2025
Chef Assistant
Istanbul Bar & Grill
01.2024 - 11.2024
GED -
Western University
09.2023 - 06.2024
Framing Contractor
Northstar windows and doors
03.2021 - 12.2022
High School Diploma -
Regina Mundi Catholic College
09.2019 - 06.2023
Work History
Sales Associate
Aldos
01.2025 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Care Executive
Apple Masonville
12.2024 - 03.2025
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Chef Assistant
Istanbul Bar & Grill
01.2024 - 11.2024
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
Framing Contractor
Northstar windows and doors
03.2021 - 12.2022
- Assemble and frame windows and doors to precise specifications, ensuring correct dimensions, materials, and structural integrity.
- Measure and cut framing materials (wood, vinyl, aluminum, etc.) accurately using power tools and manual tools.
- Inspect materials for defects or quality issues before assembly to ensure finished products meet company standards.
- Follow blueprints and engineering designs to ensure proper installation of components.
- Operate machinery and equipment for the production of custom windows and doors, ensuring proper safety protocols.
- Maintain a clean and organized work environment, adhering to health and safety regulations.
- Work collaboratively with other team members to meet production goals and deadlines.
- Troubleshoot and resolve any framing or production issues that may arise during the manufacturing process
- Package and prepare finished products for shipment, ensuring they are safely protected for transport.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Education
High School Diploma -
Regina Mundi Catholic College
5250 Wellington Rd S, London, ON N6E 3Y1 09.2019 - 06.2023
GED -
Western University
1151 Richmond St, London, ON N6A 3K7 09.2023 - 06.2024
Skills
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and assistance
- Resolve customer issues, concerns, or complaints in a professional and efficient manner, ensuring complete satisfaction
- Maintain a deep understanding of company products, services, and policies to provide effective solutions and recommendations
- Process customer orders, returns, exchanges, and refunds, ensuring smooth transactions and accurate records
- Collaborate with other departments to address complex issues, escalate problems as needed, and provide timely feedback to customers
- Keep customers informed about product updates, promotions, and services, enhancing their experience
- Follow up with customers to ensure that issues have been resolved and customers are satisfied
- Document customer interactions, feedback, and outcomes in CRM systems to maintain accurate customer records
- Strive to meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction ratings
Summary
I have over 4 years of experience in customer service, primarily working in fast-paced call centers. In my previous role at [Northstar windows and doors]. [Apple store] I handled over 100 customer inquiries per day, addressing concerns and providing solutions with a strong focus on customer satisfaction. I’m skilled at troubleshooting issues, handling complaints, and using CRM systems like Salesforce and Zendesk to manage cases. Through my efforts, I helped increase customer retention by 18% over the last year by building strong relationships and ensuring timely follow-ups. I’m particularly proud of how I streamlined our team’s communication process, which reduced our average response time by 25%.
Work Preference
Work Type
Full TimePart TimeInternshipContract WorkWork Location
RemoteOn-SiteImportant To Me
4-day work weekTeam Building / Company RetreatsCareer advancementPersonal development programsFlexible work hoursWork-life balanceSimilar Profiles
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