Israt Jahan Sumaiya
Regina,SK
Summary
Dynamic server and bartender with a track record of excellence at Fancy Fork Cafe and Bistro. Demonstrated expertise in high-capacity dining management and delivering exceptional customer service. Achieved revenue growth through strategic premium recommendations and the creation of innovative seasonal drink menus. Proficient in POS operations and adept at coordinating dietary requests, focused on elevating guest experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender Shift Leader
Fancy Fork Cafe and Bistro
Regina, SK
04.2022 - Current
- Conducted staff supervision for delivering drinks and managing money throughout shifts.
- Executed opening and closing procedures, generating sales reports, and setting up for subsequent shifts.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Boosted revenue by recommending premium menu options to customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Presented information about beverage deals and daily specials to enhance sales performance.
Server/Bartender
Browns Crafthouse
Regina, SK
02.2024 - 01.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Created an inviting initial interaction with guests to generate a positive overall dining impression.
- Addressed customer inquiries and recommended products.
Customer Service Cashier
Mary Browns Chicken and Taters
Regina, SK
02.2021 - 04.2023
- Accepted cash and credit card payments, issued receipts, and provided change.
- Answered customer questions and provided store information.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Team Member
KFC
09.2020 - 02.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Education
Diploma - Business Administration
University of Regina
Regina, SK04-2025
Skills
- High-capacity dining management
- Dining customer service
- Food Safety Understanding
- Wine Pairings
- Point of Sale (POS) System Operations
- Verify payment transactions
- Team development
- Dietary request coordination
- Collaborative team member
- Workflow Coordination
- Food and Beverage Service
- Efficient cash transaction handling
Certification
Serve It Right
Languages
English
Full Professional
References
1. Betty Goodchild
Executive Administrative Assistant
Energy policy, Ministry of Energy and Resources
306-551-0330 (Cell).
2. Hasibul Hasan
Paralegal
DBK Law firm
306-531-9713 (Cell).
Timeline
Server/Bartender
Browns Crafthouse
02.2024 - 01.2025
Server/Bartender Shift Leader
Fancy Fork Cafe and Bistro
04.2022 - Current
Customer Service Cashier
Mary Browns Chicken and Taters
02.2021 - 04.2023
Team Member
KFC
09.2020 - 02.2021
Diploma - Business Administration
University of Regina
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