Israel Udeogu
Edmonton,AB
Summary
Dedicated Support and Financial Service Coordinator skilled in effective communication and client assessment. Proven ability to manage case files and provide ongoing client support, enhancing service delivery and satisfaction. Results-driven professional with over 10 years of experience in client support and case management. Expertise in policy adherence, time management, and teamwork, leading to effective service coordination and improved client outcomes.
Overview
13
13
years of professional experience
Work History
Support and Financial Service Cordinator
Government Of Alberta
Edmonton, Alberta
04.2023 - Current
- Assisted clients in accessing community resources and services during emergency and crisis situations and initiated prompt referrals.
- Managed client case files to ensure accurate documentation and timely updates.
- Collaborated with stakeholders to enhance service delivery effectiveness to Albertans.
- Provided training and support to new staff on service coordination processes and policy adherance.
- Worked closely with other units to ensure successful completion of client request.
- Managed emergency service requests by client through case management procedures.
- Developed informational materials to educate clients about available services and supports, during call taking
- Resolved client inquiries and issues through effective communication strategies while on phone.
- Handled incoming calls and inquiries from clients regarding services offered.
- Assisted in accessing government services and support programs.
- Monitored teams,email and phone communication to provide prompt responses and solutions.
- Communicated with clients upon service completion.
- Participated in professional development and training opportunities to stay informed on policy and procedures for an effective and efficient service delivery.
- Provided support and guidance to clients, navigating them through service options.
Client Intake and Assessment Worker
Hopemission
Edmonton, Alberta
10.2013 - 04.2023
- Assisted team in daily operational tasks at Hopemission facilities.
- Collaborated with coworkers to meet task timelines and goals.
- Followed safety protocols to prevent workplace accidents and injuries.
- Managed various computer systems while performimg intake and asessment for new clients in the facility.
- Participated in team meetings to discuss workflow improvements and challenges.
- Provided support during training sessions for new employees at Hopemission.
- Organized work area at end of shift to ensure it is ready for next day's work.
- Established professional working relationships with staff from various levels.
- Provided client based service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Applied de escalation approach in resolving client conflicts.
Education
Bachelor of Arts - Sociology
IQAS
Edmonton, ABSkills
- Policy adherence
- De escalation tactics
- Nonviolent crisis intervention
- Problem solving
- Time management
- Effective communication
- Case management
- Client assessment
- Program follow-up and assessment
- Proficiency in office programs
- Ongoing client support
- Needs assessment
- Community resource expertise
- Goal setting
- Nonviolent crisis intervention (NVCI)
- Case file management
- Teamwork and collaboration
Affiliations
Playing musical instruments
Timeline
Support and Financial Service Cordinator
Government Of Alberta
04.2023 - Current
Client Intake and Assessment Worker
Hopemission
10.2013 - 04.2023
Bachelor of Arts - Sociology
IQAS