Israel Trujillo
Azusa
Summary
Dynamic and results-driven Service Technician with extensive plumbing experience at EPS Plumbing. Proven track record in installation and repair, delivering exceptional customer service and ensuring compliance with local codes. Adept at troubleshooting and project management, consistently enhancing client satisfaction through timely and high-quality workmanship.
Overview
7
7
years of professional experience
Work History
Service Technician
Greystar Property Management
06.2022 - Current
- Conducted routine maintenance and repairs on HVAC systems, plumbing, and electrical components.
- Diagnosed mechanical issues with appliances, ensuring timely resolution for resident satisfaction.
- Coordinated with vendors for specialized repairs, enhancing service efficiency and quality.
- Managed maintenance requests through property management software, tracking progress and prioritizing tasks.
- Trained junior technicians on safety protocols and operational procedures to improve team performance.
- Implemented preventative maintenance schedules to extend the lifespan of building systems and minimize costs.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Plumber
EPS Plumbing
04.2018 - 04.2021
- Installed plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed issues in residential and commercial plumbing, providing timely repairs and maintenance.
- Collaborated with team members to troubleshoot complex plumbing problems efficiently.
- Utilized tools such as pipe wrenches, augers, and pressure gauges for effective installations and repairs.
- Conducted routine inspections of plumbing systems to identify potential issues before they escalated.
- Assisted in training new hires on safe practices and proper tool usage within the workplace.
- Contributed to project planning by estimating material needs and time requirements for plumbing tasks.
- Repaired plumbing systems, components, and equipment.
- Selected type and size of piping required for each project.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Complied with state plumbing codes throughout duration of each project.
- Inspected sewers and piping systems to assess quality and condition.
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Read blueprints to determine appropriate materials and procedures for each project.
- Increased client retention, providing exceptional customer service through timely project completion.
Education
Nimitz High School
Irving, TX2015
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- Equipment troubleshooting
- Professional and courteous
- Quality assurance
- Hand tool expertise
- System installation
- Analytical thinking
- Customer relationship management
- Troubleshooting
- Project management
- Technical support
- Project oversight
- Commercial construction experience
- Residential construction
- Project estimation and bidding
- Plumbing
- Drywalling
- Mechanical tools
- Verbal and written communication
- Hand tools
- Inventory control
- Equipment maintenance
- Emergency response
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
Greystar Property Management
06.2022 - Current
Plumber
EPS Plumbing
04.2018 - 04.2021
Nimitz High School
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