Israel Onyukwu
Thunder Bay
Summary
A dynamic leader with a proven track record at Best Buy, adept in technical support and customer service excellence. Skilled in problem-solving and fostering team collaboration, I've driven significant customer satisfaction improvements. My expertise in business development and organizational skills has consistently enhanced company growth and client relationships.
Reliable and detail-focused, with a strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on equipment maintenance and repair skills. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Geek Squad Agent
BESTBUY
02.2025 - Current
- Lead a team of agents to provide technical support and solutions to customers for a wide variety of devices and software.
- Troubleshoot and resolve issues related to computers, smartphones, and home electronics, ensuring customer satisfaction.
- Train and mentor new agents, fostering a collaborative environment and maintaining high performance standards.
- Provide advanced technical expertise and escalate complex issues when necessary.
- Consistently exceed customer satisfaction goals by maintaining a positive and helpful attitude.
Senior Sales Associate
Best Buy
09.2024 - 02.2025
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
Customer Response Rep
Enbridge Gas Distribution
11.2022 - 09.2024
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responsible for the maintenance of Large Volume and Collective billing accounts including call handling of general customer requests/needs, billing inquiries, collections, moves and the investigation of billing exceptions/disputes. Inquiries ranged from routine and straightforward tasks to more complex issues.
- Enhanced company reputation by providing exceptional customer service and support.
- Provided valuable input resulting in new opportunities for growth and development.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Education
Bachelor of Arts - Economics
Lakehead University
Thunder Bay, ON06-2022
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Documenting information
- Service support
- Critical thinking
- Call management
- Flexible schedule
- Recordkeeping proficiency
- Schedule management
- Technical support
- Business development
Languages
English
Full Professional
Certification
- Google Data Analytics Professional Certificate - Google.
Timeline
Senior Geek Squad Agent
BESTBUY
02.2025 - Current
Senior Sales Associate
Best Buy
09.2024 - 02.2025
Customer Response Rep
Enbridge Gas Distribution
11.2022 - 09.2024
Bachelor of Arts - Economics
Lakehead University
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