ISRAEL OLUWAJUWON
COMPUTER SYSTEM TECHNICIAN AND TECHNICAL SUPPORT
Etobicoke,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Kleinburg1nn
Vaughan, ON
03.2023 - Current
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Technical Support Agent
DEVORACLE TECH
Toronto, ON
01.2022 - 02.2023
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Activated accounts for clients interested in new services.
Education
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
North York, ON 05.2022 - Current
Skills
Customer Relations
Exemplary work ethic
Empathetic and genuine
Outstanding communication skills
Complaint resolution
Technical Support
Receiving support
Creative problem solving
Timeline
Customer Service Agent
Kleinburg1nn
03.2023 - Current
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
05.2022 - Current
Technical Support Agent
DEVORACLE TECH
01.2022 - 02.2023