ISRAEL OLUWAJUWON
COMPUTER SYSTEM TECHNICIAN AND TECHNICAL SUPPORT
Etobicoke,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Kleinburg1nn
Vaughan, ON
03.2023 - Current
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Technical Support Agent
DEVORACLE TECH
Toronto, ON
01.2022 - 02.2023
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Activated accounts for clients interested in new services.
Education
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
North York, ON 05.2022 - Current
Skills
Customer Relations
undefinedTimeline
Customer Service Agent
Kleinburg1nn
03.2023 - Current
Associate of Applied Science - Computer Systems Technology
Seneca College of Applied Arts And Technology
05.2022 - Current
Technical Support Agent
DEVORACLE TECH
01.2022 - 02.2023
Similar Profiles
Alyssa K N PennellAlyssa K N Pennell
Tutor at Self Employed ServicesTutor at Self Employed Services
Heather KostermanHeather Kosterman
City Letter Carrier at Canada PostCity Letter Carrier at Canada Post
AYUSH CHAWLAAYUSH CHAWLA
Forklift Operator at Fiera FoodsForklift Operator at Fiera Foods