Israel Jackson
Fairfield
Summary
Dedicated Pharmacy Technician with the USAF, skilled in medication dispensing and patient confidentiality. Enhanced workflow efficiency and improved patient satisfaction through exceptional problem-solving and customer service. Proven ability to manage drug inventory and maintain accurate pharmacy records while adhering to HIPAA regulations. Committed to delivering high-quality service in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
USAF
10.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Bachelor of Science - Criminal Justice
United States North Carolina Pembroke
Pembroke, NC05-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Pharmaceutical calculations
- Stocking shelves
- Healthcare regulations
- Receiving incoming supplies
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
USAF
10.2022 - Current
Bachelor of Science - Criminal Justice
United States North Carolina Pembroke
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