ISRAEL DE REAL
Toronto,ON
Summary
Forward-thinking Supervisor with over seven years of Customer Service experience at different national and international organizations. Exceptional experience in delivering customer satisfaction, exceeding expectations, and leading teams. With excellent communication and listening skills. Leverages servant leadership and vision to chase results.
Overview
5
5
years of professional experience
Work History
Shift Supervisor/Keyholder
Starbucks
Toronto, ON/Whistler, BC (prev.
07.2019 - Current
- Operational Excellence: Responsible for adherence to store and safety standards
- Supporting Store Manager in identifying points of opportunity and recognition
- Deploying set amount of employees to different stations to optimize coverage as needed
- Meeting and exceeding sales targets for peak periods of days
- Managing inventory by placing supply orders of essential items at cadence set by store manager
- Inspiring teams of three to thirteen baristas, by providing guidance to ensure delivery of exceptional customer service
- Leveraging skill checks, coaching, and recognition to support team with achieving store’s goals
- Experience with managing inter-employee conflicts properly and asking for support from Store Manager when needed
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted performance reviews and provided team with feedback and guidance.
Front End Clerk
Rexall
Whistler, BC
06.2018 - 09.2019
- Accurate Calculations: Accurately entering in product information, accepting cash or credit, and answering all customer inquiries, perform stock counts and orders for designated areas accurately
- Safe Check: Cataloguing correct amount of money that is in store and balancing money when money is either over or under required amount
- Customer Service: Communicating with clients and customers about their experiences with product or service, listening to customer or client complaints or concerns and working to resolve their issues and providing advice on purchasing products or services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Advanced Diploma - MUSIC AND INDUSTRY ARTS PERFORMANCE
CENTENNIAL COLLEGE
Toronto, ON04.2024
Skills
- Employee Coaching and Mentoring
- Managing Multiple Tasks
- Technical Support
- Stock Management
- Minute Taking
- Critical Thinking
- Active Listening
- Word Processing
- Customer Satisfaction
- Cultural Awareness
- Training and Development
- Leadership
Accomplishments
- Nominated as Partner of the Quarter twice over tenure (FY2019 AND FY2023)
- Nominated as Community Champion for A22 (Downtown Toronto) (FY2023)
- Featured in different promotional materials internally and externally.
Additional Information
- Whistler Secondary School Whistler, British Columbia | Grade 10 to Grade 12 (2018-2021) Excellence in Overall Academics at the Grade 10 Level Excellence in Leadership Within the School and the Community (Citizenship Award) Acknowledgement for Service Provided Within the School (2018-2020) Best in French 11/12 (2019-2020) Best in History 12 (2019-2020) Whistler Scholarship Fund Scholarship Recipient (2021) District Authority Scholarship – Fine Arts Recipient (2021) 2
Timeline
Shift Supervisor/Keyholder
Starbucks
07.2019 - Current
Front End Clerk
Rexall
06.2018 - 09.2019
Advanced Diploma - MUSIC AND INDUSTRY ARTS PERFORMANCE
CENTENNIAL COLLEGE