Israel Cortave
Los Angeles
Summary
IT Support Specialist and cybersecurity-focused student with hands-on experience in endpoint management, system imaging, workflow automation, and user support. Skilled in deploying technical solutions, managing enterprise environments, and troubleshooting complex issues across Windows, macOS, and Linux. Pursuing a B.S. in Information Technology with a strong passion for enterprise infrastructure, security operations, and IT automation.
Overview
4
4
years of professional experience
Work History
Executive Technical Assistant
Arizona State University
01.2025 - Current
- Provide Tier 1 & Tier 2 technical support to 150+ students, staff, and faculty, resolving hardware, software, and network issues with a 95% first-contact resolution rate.
- Perform device imaging and configuration using JAMF (macOS) and SCCM (Windows), preparing an average of 10+ devices weekly for deployment.
- Troubleshoot classroom AV technology, ensuring 100% uptime for instructional equipment across 5+ spaces.
- Develop and maintain technical documentation, improving onboarding efficiency and reducing troubleshooting time by 20%.
- Create Slack workflow automations to streamline IT service requests, reducing response times by 30%.
Program Assistant
ASU Local
02.2024 - 08.2025
- Delivered technical support and customer service to 150+ ASU community members via phone, email, and in-person.
- Planned and executed 5+ high-impact events, increasing student engagement by 25% year-over-year.
- Managed program materials, created schedules, and coordinated meetings supporting 100+ students and staff.
- Represented ASU Local at recruitment fairs, driving a 15% increase in prospective student sign-ups.
Cashier / Stockman
Hobby Lobby
09.2021 - 07.2023
- Trained and mentored 5+ new hires and supported 10+ team members to improve store operations.
- Managed and balanced cash drawers averaging $200+ daily with 100% accuracy.
- Oversaw receiving and stocking of 4+ truckloads weekly, ensuring smooth inventory operations.
Education
Bachelor of Science - Information Technology
Arizona State University
12.2025
Skills
- JAMF
- SCCM
- Google Admin Console
- Windows 10/11
- MacOS
- Linux
- Microsoft 365
- Google Workspace
- Adobe Creative Cloud
- IT Workflow Automation
- Technical Documentation
- User Training & Support
Languages
Spanish
Native or Bilingual
Timeline
Executive Technical Assistant
Arizona State University
01.2025 - Current
Program Assistant
ASU Local
02.2024 - 08.2025
Cashier / Stockman
Hobby Lobby
09.2021 - 07.2023
Bachelor of Science - Information Technology
Arizona State University
Similar Profiles
MICHAELA R. O’LEARYMICHAELA R. O’LEARY
Political Consultant at Arizona State University, Delta Zeta Sorority, Arizona Grassroots AdvocatesPolitical Consultant at Arizona State University, Delta Zeta Sorority, Arizona Grassroots Advocates
Anna TennantAnna Tennant
Vice President of Campus Affairs at Arizona State University National Panhellenic CouncilVice President of Campus Affairs at Arizona State University National Panhellenic Council
Daniel Soto-RodriguezDaniel Soto-Rodriguez
Greek Leadership Village Assistant at Arizona State University, Tempe CampusGreek Leadership Village Assistant at Arizona State University, Tempe Campus
Tvishaa KandalaTvishaa Kandala
Math Grader at Arizona State UniversityMath Grader at Arizona State University
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro