ISRAEL CARRASCO
Mecca
Summary
Professional with strong background in territory management. Proven ability to drive sales growth, build strong client relationships, and develop strategic market plans. Known for fostering team collaboration and adapting to changing market conditions. Expertise in negotiation, market analysis, and customer service. Reliable and results-focused with passion for achieving targets and exceeding expectations. Goal-oriented manager with distinguished experience in service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
20
20
years of professional experience
Work History
Territory Manager
Sears Home Services, A Division Of Transformco
02.2024 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Lead Mentor Technician
Sears Home Services, A Division Of Transformco
05.2017 - 02.2024
- Spearheaded a cross-functional team to identify and resolve recurring technical issues, enhancing overall customer satisfaction.
- Mentored junior technicians through one-on-one coaching sessions, promoting professional growth and skill development.
- Coordinated weekly team meetings to discuss ongoing projects, address concerns, and share best practices, boosting staff morale and performance.
- Maintained detailed records of all work performed by the technician team, allowing for accurate tracking of project progress and historical reference for future projects.
Service Technician
Sears Home Services, A Division Of The Sears Holding
08.2006 - 04.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Store Manager
Sears Auto Center
04.2005 - 07.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06.1999
No Degree -
College of The Desert
Palm Desert, CASkills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Goals and performance
- Territory Management
- Issue Resolution
- Order Management
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Territory Manager
Sears Home Services, A Division Of Transformco
02.2024 - Current
Lead Mentor Technician
Sears Home Services, A Division Of Transformco
05.2017 - 02.2024
Service Technician
Sears Home Services, A Division Of The Sears Holding
08.2006 - 04.2017
Store Manager
Sears Auto Center
04.2005 - 07.2006
High School Diploma -
Coachella Valley High School
No Degree -
College of The Desert
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