Summary
Overview
Work History
Education
Skills
Languages
DIGITAL & ADMINISTRATIVE SKILLS
Timeline
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ISRAEL ABAD-MENDOZA

Inland Empire,CA

Summary

Experienced and reliable Maintenance Technician with hands-on expertise in appliance repair, troubleshooting, and installation. Proven ability to handle routine maintenance tasks, respond to urgent repairs, and support team efficiency. Strong understanding of safety procedures, mechanical systems, and customer service. Fluent in English and Spanish.

Experienced with troubleshooting and diagnosing complex maintenance issues. Utilizes preventive maintenance strategies to minimize downtime and improve efficiency. Track record of fostering a collaborative team environment and ensuring high-quality repair work. Experienced with mechanical and electrical system maintenance, ensuring optimal performance and safety. Utilizes diagnostic tools and techniques to troubleshoot and resolve issues efficiently. Knowledge of preventive maintenance practices that minimize downtime and extend equipment lifespan.

Overview

7
7
years of professional experience

Work History

Maintenance Service Technician

Master’s Refreshment Service, LLC
01.2021 - Current
  • Conduct maintenance, installations, and repairs for household and commercial appliances
  • Deliver equipment safely and efficiently while providing customer guidance
  • Perform minor troubleshooting and complete service routes on time
  • Ensure clean, organized workspaces and follow all safety procedures
  • Use Google Calendar and Docs to schedule deliveries, document maintenance reports, and track service history
  • Communicate with customers via phone and email, ensuring appointment confirmation and service details
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Inspected equipment to diagnose operational issues.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Service Technician

Mr. Appliance
12.2018 - 12.2020
  • Diagnosed and repaired electrical and mechanical issues in household appliances
  • Installed washers, dryers, dishwashers, and ovens with precision and care
  • Maintained parts inventory and provided repair estimates to customers
  • Ensured customer satisfaction by explaining appliance care and maintenance
  • Used job tracking software to close out work orders and summarize repair actions
  • Completed detailed service reports for billing and future reference
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Education

High School Diploma -

Azusa Adult Education Center
Azusa, CA
06.2020

Appliance & Maintenance Training -

SCC
CA
03.2011

Skills

  • Preventive Maintenance
  • Equipment Installation
  • Electrical & Mechanical Repair
  • Troubleshooting
  • Plumbing Repairs
  • Diagnostic Tools
  • Safety Compliance
  • Installation and repair
  • OSHA requirements
  • Professional and courteous
  • System installation
  • Electrical systems
  • HVAC systems
  • Mechanical troubleshooting
  • Troubleshooting skills

Languages

Spanish
English

DIGITAL & ADMINISTRATIVE SKILLS

  • Microsoft Office (Word, Excel)
  • Google Workspace (Docs, Sheets, Calendar, Gmail)
  • Mobile Work Order Apps
  • Report Writing & Job Summaries
  • Scheduling & Digital Calendaring
  • Email & Professional Communication

Timeline

Maintenance Service Technician

Master’s Refreshment Service, LLC
01.2021 - Current

Service Technician

Mr. Appliance
12.2018 - 12.2020

High School Diploma -

Azusa Adult Education Center

Appliance & Maintenance Training -

SCC

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ISRAEL ABAD-MENDOZA