ISRAA MAHDI

• Established and maintained patient profiles, updating organizational database with current information.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reviewed accuracy and completeness of information on prescription and refill requests as part of medication preparation.
• Processed incoming drug orders by performing data entry through Kroll system.
• Prepared bills for insurance companies and effectively resolved issues with third parties.

• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Verified accuracy of data entered into system to produce error-free reports.
• Maintained files, records and chronologies of entry activities.

o Expertise with Healthwatch software.

o Processed incoming drug orders by performing data entry.

o Prepared bills for insurance companies and effectively resolved issues with third parties.

o Managed drug inventory.

o High level of accuracy over the counter daily register transactions with average transactions of 15-20 patients per hour.

o In charge of answering multi-line telephone calls, providing customer service to patients.

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Supported operations with filing, copying and faxing.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.

• Mentored students in proper punctuation, spelling and sentence structure use.
• Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
• Increased student confidence in spoken English through consistent practice and constructive feedback during conversational exercises.
• Strengthened students' understanding of grammar rules by providing targeted instruction during individual or group sessions.

• Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
• Walked individuals through basic troubleshooting tasks.
• Provided exceptional customer service by promptly addressing problems reported by endusers.
• Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.