Israa Baddad
Mississauga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As a former Talent Aquisiton Coordinator at CIBC I am eager to secure the Senior Talent Aquisiton Partner role at CIBC.
Overview
6
6
years of professional experience
Work History
TALENT ACQUISITION COORDINATOR
CIBC
11.2021 - 11.2022
- Revamping offer letters to send out to candidates
- Work closely with hiring managers, recruiters, background screening analysis to provide background check reports to facilitate hiring process
- Communicate with candidates through email and outbound/inbound calls to ensure all necessary information is provided
- Responsible for critical steps of the recruitment process and support candidates through the on-boarding process
- Audited all pre-employment documents to ensure all documents provided are compliant with the company policy
- Assign job posting requisitions to recruiters and coordinators
KEY HOLDER
Pandora Jewelry
07.2018 - 04.2022
- Open and close cash registers and performing tasks such as balancing cash drawers, counting money and making deposits
- Provide customer service by welcoming and assisting customers and responding to customer inquiries
- Supervise employees engaged in sales
- Establish operating procedures and credit polices
- Maintained knowledge of the stores policies and procedures regarding exchanges and payments
- Listen to customer needs to provide accurate advice
- Assist clients select products that best fits their personal needs
- Research, resolve and follow-on customer issues
CREDIT COUNSELLOR
CIBC
05.2019 - 11.2021
- Managing client's day to day banking needs by assisting with general queries in relation to payments on all products
- Collect past due payments and provide counseling to help make debit more manageable
- Respond to a high production of one-on-one calls
- Advising and building better financial solutions for CIBC's clients Introducing the CIBC mobile banking application to clients and assisting them on any queries relating to this application
- Experience working in a credit control environment adhering to the banks policies and regulations
KEY HOLDER
Nine West
09.2016 - 06.2018
- Responsible for training new employees in sales techniques, store policies and customer service
- Achieve yearly sales targets Built relationships with customers and ensured they received the best possible service while in store or over the phone
- Participate in weekly meetings with the manager to discuss store productivity, schedules and goals
- Manage cash register upon store opening and closing
Education
Advanced Diploma - Business Administration – Human Resources
Seneca College
04.2021
Skills
- Communication skills
- Computer skills
- Leadership experience
- Problem-solving abilities
- Multi-tasker
- Time-management
- Quick learner
- Team worker
- Organized
- Training and development skills
- Employee relations
Accomplishments
- Created a pension and benefit plan
- Developed a website for liability claims, worked on HR strategies and policies to build organizational resilience and drive value during a pandemic, created safety plans, developed resume reviewing skills and mock interviews
- Modules: Legal environment, Health and Safety, Economics for Human Resources, Recruitment and selection, Design of compensation, Consultative skills, Pensions and Benefits, industrial Relations, Marketing, Accounting, Customer Service Solutions.
Timeline
TALENT ACQUISITION COORDINATOR
CIBC
11.2021 - 11.2022
CREDIT COUNSELLOR
CIBC
05.2019 - 11.2021
KEY HOLDER
Pandora Jewelry
07.2018 - 04.2022
KEY HOLDER
Nine West
09.2016 - 06.2018
Advanced Diploma - Business Administration – Human Resources
Seneca College
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