ISRAA AL-ALLAF

• Packaging: Prepare and package products according to specifications and company standards.
• Quality Control: Inspect items for defects and ensure packaging is secure and appropriate forshipping.
• Inventory Management: Assist in tracking inventory levels, restocking materials, and reportingshortages.
• Documentation: Complete necessary paperwork and maintain accurate records of packaged items.
• Safety Compliance: Follow safety protocols and guidelines to maintain a safe working environment.

• Greet customers warmly and assist them in selecting pastries and beverages.
• Provide knowledgeable recommendations about our products, including ingredients and flavors.
• Handle cash and credit transactions accurately and efficiently.
• Maintain cleanliness and organization of the display cases and seating areas.
• Process special orders and custom requests while ensuring attention to detail.
• Address customer complaints and feedback in a professional manner.
• Assist with inventory management and restocking as needed.

• Provided friendly and efficient customer service, assisting with orders and answering product inquiries
• Handled cash, debit, and credit transactions accurately.
• Packaged and labeled baked goods, ensuring proper presentation and freshness for customers
• Supported daily bakery operations, including restocking shelves, managing inventory, and opening or closing duties

• Answered telephone calls; provided information to customers on type of cuisine, making reservations and hours of operation.
• Ordered produce and protein foods, and kitchen and clerical supplies to be delivered on a weekly basis.
• Scheduled staff meetings; prepared rooms and set up computers.
• Prepared mail, e-mails and important documents for management, staff and third parties.
• Supervised staff and prepared payroll.

• Greeted visitors; answered and/or redirected calls and messages to appropriate personnel.
• Scheduled appointments and meetings between staff and customers; took notes and provided copies of conversation material and conclusions to all applicable attendees.
• Drafted documents and created files on incoming and outgoing items; input information to company database and shared correspondence with appropriate personnel.
• Reviewed letters and reports; checked for correct spelling and grammar and made necessary corrections.
• Tracked inventory and ordered office supplies; sent office equipment for repair.
• Operated fax machines, photocopiers, and phone systems; used computers for spreadsheet, word processing, database management and other applications.

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
• Facilitated the full assessment, and coordination of services to address customer needs.
• Promoted/recommended the appropriate company products, and services to customers.
• Performed general duties, and received inbound, and outbound phone calls, and emails.
• Ensured completion of all data transfers from customers to maintain the accuracy of customers

database/information.
• Resolved customer inquiries and concerns in a timely manner.