Isolina Quinteros
Bakersfield
Summary
Dynamic professional with a proven track record at Norris School District, excelling in maintaining high standards and fostering collaborative teamwork. Leveraged strong communication skills to enhance client satisfaction as an Independent Life Insured Agent, streamlining processes and resolving issues effectively. Committed to reliability and delivering exceptional service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Custodian II
Norris School District
08.2018 - Current
- Maintained cleanliness and hygiene standards across school facilities daily.
- Operated cleaning equipment, ensuring thorough results in classrooms and common areas.
- Assisted in setting up for events, providing support for logistical needs as required.
- Collaborated with staff to address maintenance issues promptly and efficiently.
Independent Life Insured Agent
WFG, Transamerica, Pacific Life, Nationwide, Symetra Etc
05.2013 - Current
- Established strong relationships with clients through effective communication and tailored financial planning solutions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Collected, arranged, and input information into database system.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
House Cleaning Services (Owner)
Self Employed
02.2003 - 09.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Education
ESL Program - English-as-a-Second-Language Education
Las Positas College
Hayward, CA01-2012
High School Diploma -
Colegio Divino Salvador
El Salvador Central America10-1999
Skills
- Self-directed work
- Reliable and accountable
- Client support
- Analytical problem-solving
- Consistent reliability
- Strong verbal and written communication
- Positive attitude
- Self-assured
- Consistent determination
- Collaborative teamwork
Certification
Resident Insurance producer License
Life- only Agent
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Custodian II
Norris School District
08.2018 - Current
Independent Life Insured Agent
WFG, Transamerica, Pacific Life, Nationwide, Symetra Etc
05.2013 - Current
House Cleaning Services (Owner)
Self Employed
02.2003 - 09.2017
ESL Program - English-as-a-Second-Language Education
Las Positas College
High School Diploma -
Colegio Divino Salvador