ISOLA ADEOLA CECILIA
IT Professional
Windsor,ON
Summary
Dynamic IT Support Administrator with a proven track record at Resolve Support Services, excelling in data audits and compliance. Expert in report processing and digital documentation management, ensuring accuracy and organizational standards. Recognized for exceptional attention to detail and commitment to maintaining high-quality records in fast-paced environments. Resourceful Administrator known for high productivity and efficient task completion. Possess specialized skills in workflow management, data analysis, and strategic planning. Excel in communication, problem-solving, and time management, ensuring seamless operations and project success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Support Administrator
Resolve Support Services
Toronto, Canada
01.2024 - Current
- Performed data entry, documentation updates, and report maintenance in Windows-based systems.
- Conducted data audits to ensure compliance with internal reporting standards.
- Processed and updated digital records, ensuring high levels of accuracy and classification consistency.
- Maintained organized electronic files and attached supporting documentation.
- Handled incoming calls, obtained required particulars, and generated service reports (similar to telephone reporting and pre-arrival reporting functions).
Help Desk Support Intern
LACASSE PRINTING CO. LTD.
Tecumseh, Canada
01.2025 - 06.2025
- Supported administrative workflows including high-volume data entry and report processing.
- Conducted system checks and maintained accurate documentation records.
- Scanned and digitally attached documentation to electronic records.
- Ensured accuracy and completeness of records through structured review processes.
Quality Control Officer
JOSEPH RIBKOFF, INC.
Montreal, Canada
03.2018 - 09.2023
- Conducted structured data audits and compliance reviews of operational reports.
- Maintained documentation accuracy in accordance with organizational reporting standards.
- Identified discrepancies and ensured corrective updates were entered into systems.
- Coordinated report updates and maintained organized tracking systems.
Account Manager
ADASI 777
Lagos, Nigeria
10.2009 - 02.2017
- Maintained confidential client records and updated master documentation systems.
- Ensured data accuracy and compliance in financial documentation.
Account Officer
JEXTOPROV NIGERIA LIMITED
Lagos, Nigeria
05.2004 - 06.2005
- Maintained structured documentation and accurate record entries.
- Reviewed reports for discrepancies and ensured corrections were entered promptly.
Education
Diploma -
Information Technology Professional
01.2025
Higher National Diploma -
Accounting
01.2007
Skills
- Report Transcription
- Statistical Analysis
- Data Audit
- Online Report Processing
- Telephone Reporting
- Pre-Arrival Reporting
- Document Scanning
- Digital Attachment Management
- Windows Operating System
- Record Maintenance
- Index Updating
- Compliance
- Reporting Standards
- Attention to Detail
- Accuracy
- Administrative Support
- Office administration
- Customer service
Additional Information
Available for rotating 8-hour shifts including days, afternoons, and midnights., Strong familiarity with structured reporting environments and classification systems., Knowledge of CPIC, Versadex, Property Sub-system, Provincial Offence Notices, Part III Summonses, and Master Name & Vehicle Index – In View (familiarizing through independent study).
Certification
• CompTIA Project+ (2025)
• CompTIA Security+ (April 2025)
• CompTIA Network+ (July 2025)
• CompTIA Secure Infrastructure Specialist (CSIS) (July 2025)
• CompTIA IT Operations Specialist (CIOS) (July 2025)
• CompTIA A+ (September 2024)
• CompTIA Security+ (April 2025)
• CompTIA Network+ (July 2025)
• CompTIA Secure Infrastructure Specialist (CSIS) (July 2025)
• CompTIA IT Operations Specialist (CIOS) (July 2025)
• CompTIA A+ (September 2024)
Timeline
Help Desk Support Intern
LACASSE PRINTING CO. LTD.
01.2025 - 06.2025
IT Support Administrator
Resolve Support Services
01.2024 - Current
Quality Control Officer
JOSEPH RIBKOFF, INC.
03.2018 - 09.2023
Account Manager
ADASI 777
10.2009 - 02.2017
Account Officer
JEXTOPROV NIGERIA LIMITED
05.2004 - 06.2005
Diploma -
Information Technology Professional
Higher National Diploma -
Accounting