Ismail Ouanna
Ottawa
Summary
Experienced with financial analysis, budget management, and strategic planning. Utilizes financial data to drive business decisions and optimize operations. Knowledge of regulatory compliance and risk management essential for maintaining financial integrity.
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.
Overview
9
9
years of professional experience
Work History
Technical Backliner
Philips-Versuni
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved customer satisfaction rates through proactive communication of project updates and addressing concerns promptly.
- Facilitated knowledge sharing sessions among team members to promote best practices and enhance overall skillset within the organization.
Collection Agent
CANADA REVENUE AGENCY
03.2022 - 03.2024
- Negotiating Payment Arrangements with taxpayers and cooperates to establish payment plans that they can reasonably afford, including monthly installments or lump-sum payments.
- Maintaining Records of all interactions with taxpayers, payment arrangements, and collection efforts.
- Ensuring Compliance that taxpayers are aware of their obligations and that the CRA is acting in accordance with tax laws and regulations.
- Income Tax, Cooperates and Canada response benefit
- Preparing Reports on collection activities and performance for review by management.
Technical Support
Bellaliant
03.2018 - 03.2022
- Troubleshooting and Problem-Solving,Identify and resolve technical issues with internet hardwares, Fiber TV, and phone telecommunications.
- Communicate with clients to diagnose problems, provide instructions, and offer solutions.
- Documentation and Reporting accurate records of issues, resolutions, and system configurations.
Financial Advisor
EXPRESSCO MARKETING LTD
11.2017 - 02.2018
- Built strong relationships with clients, fostering trust and loyalty
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Financial and Administrative Manager
HMIDOUCH OUANNA LTD
03.2016 - 10.2017
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
Education
Management of Small and Medium Enterprises
CCNB - DIEPPE
01.2019
Bachelor - Accounting and Financial Manager
MOHAMMED V SOUSSIS UNIVERSITY
01.2014
Diploma - Business Management
SPECIALIZED INSTITUTION OF APPLIED TECHNOLOGIES
01.2013
High School Diploma -
Abdellah Chefchaouni
01.2010
Skills
- Creative spirit
- Time management
- Discipline and focus
- Assertiveness and confidence
- Coachability
- Strategic thinking
- Balance sheet analysis
- Internal controls
- Consolidation accounting
- Tax compliance
- Cost accounting
- International accounting
LANGUAGES
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
SOFTWARE
- Microsoft Office
- Sage Sari 100 / JBS
- SAP/Oracle
- MacOS/ Windows
Timeline
Technical Backliner
Philips-Versuni
04.2024 - Current
Collection Agent
CANADA REVENUE AGENCY
03.2022 - 03.2024
Technical Support
Bellaliant
03.2018 - 03.2022
Financial Advisor
EXPRESSCO MARKETING LTD
11.2017 - 02.2018
Financial and Administrative Manager
HMIDOUCH OUANNA LTD
03.2016 - 10.2017
Diploma - Business Management
SPECIALIZED INSTITUTION OF APPLIED TECHNOLOGIES
Management of Small and Medium Enterprises
CCNB - DIEPPE
Bachelor - Accounting and Financial Manager
MOHAMMED V SOUSSIS UNIVERSITY
High School Diploma -
Abdellah Chefchaouni
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