Ismail Machhada
Edmonton,AB
Summary
Proven Logistics Administrator with a track record of enhancing operational efficiency at Cargo Up by negotiating favorable contracts and optimizing routes. Skilled in logistics analysis and problem-solving, achieved significant shipping cost reductions. Excelled in customer relations, elevating service standards and achieving high satisfaction scores. Demonstrates exceptional time management and adaptability, driving company growth and team skill development.
Overview
5
5
years of professional experience
Work History
Logistics Administrator
Cargo Up
01.2023 - 02.2023
- Managed vendor relationships, negotiating favorable contracts and monitoring performance metrics.
- Reduced shipping costs through strategic carrier negotiations and route optimization.
- Provided training and guidance to new team members, fostering a positive work environment that supported skill development among staff members.
- Resolved logistical issues promptly, minimizing disruptions to business operations and maintaining strong client relationships.
- Maintained detailed records of shipments, tracking progress from order placement to final delivery.
Sales & Admin Executive
Kunal Holidays
04.2018 - 12.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
Education
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
Surat, India04.2016
Skills
- Logistics Analysis
- Transportation Planning
- Warehouse Management
- Time Management
- Customer service skills
- Problem-solving abilities
- Multitasking
- Flexibility and Adaptability
- Customer Relations
Languages
English
Professional Working
Timeline
Logistics Administrator
Cargo Up
01.2023 - 02.2023
Sales & Admin Executive
Kunal Holidays
04.2018 - 12.2022
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
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