Summary
Overview
Work History
Education
Skills
Certification
Languages
Play soccer, basketball, running.
Timeline
BusinessDevelopmentManager

ISMAIL JAMA

Network Engineer
North York,Ontario

Summary

Focused professional with extensive knowledge of threat detection, prevention and analysis. Leverages expertise in security software and products to build solid it security infrastructure. Detail-oriented leader and proactive communicator dedicated to safeguarding against threats. Skilled in risk assessment and penetration testing. Oversees firewall installation and data encryption to reduce vulnerabilities. Safeguards company data through stringent enforcement of security protocols. Strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Network Security Engineer

Ford Motor Company
Oakville, Ontario
05.2015 - Current
  • At my current position with Ford Motor Company I developed detailed projects and monitored progress to ensure completion on schedule by maintaining accurate records of all network infrastructure components and associated configurations. Conducted research into emerging technologies in the field of networking to recommend potential upgrades or enhancements.
  • Investigated security incidents and performed root cause analysis to determine source of attack vectors.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Managed IP addressing and subnetting, ensuring efficient network operation and connectivity.
  • Implemented network security measures, including VPNs, access control lists (ACLs), and firewalls to protect data and systems.
  • Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
  • Project 1 (Securing Network and deployment) 11months.
  • Assisted in the design of local area networks and wide area networks, implementing security patches.
  • Implemented security measures to protect data from unauthorized access or destruction.
  • Setting up the Point of Sale terminal to Ethernet on Cisco Network so that the dealers can processed their transactions securely.
  • Monitored network performance and troubleshooted any issues that arose.
  • Developed policies for using and managing computer networks.
  • Conducted regular system audits to ensure compliance with established standards.
  • Project 2 (Roll out off office work connectivity) June 2018 - Now
  • Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Evaluated new technology products related to information security before implementation into production environment.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Deployed hard token, security key, setting up on a daily basis vpn configuration on Cisco platform network.
  • Developed and implemented network security policies, procedures and standards to ensure system integrity and reliability.
  • Work with users on different dealerships setting up, using on Cisco Network, Avaya VOIP, MS Teams, PBX systems.
  • Performed preventive maintenance of networking hardware and related software.
  • Provided high-level connectivity support for corporate and business partner systems.
  • Employed firewalls and VPNs to safeguard network security and block unauthorized access.
  • Implementation of Anycast DNS to assess its effectiveness in reducing latency and improving resilience.
  • Ransomware protection.
  • Reviewed vendor contracts for compliance with company security policies prior to signing off on them.
  • Project 3 (VOIP setup) Sept 2023 - Aug 2024
  • Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
  • Installed and maintained Vo IP and VTC devices, checking customer availability for various networks.
  • Troubleshooted complex VoIP problems related to call routing, voice quality issues and other telecommunication systems.
  • Developed detailed documentation of the VoIP network architecture, including diagrams of all hardware and software components, Poly Phone deployment, Poly Edge B and E
  • Performed regular system upgrades and patching activities on the VoIP network infrastructure.
  • Implemented security measures to protect the integrity of the VoIP network from external threats.
  • Configured routers and switches with ACLs, NAT and PAT, VLANs and VPNs to secure the network infrastructure.
  • Analyzed call detail records data to detect any irregularities or anomalies in the system performance.
  • Monitored network traffic for suspicious activity using intrusion detection systems and intrusion prevention systems.
  • Provided technical support on network security issues related to hardware, software, operating systems, applications, databases.
  • Performed regular patch management activities including installation of critical patches and updates on all computers within the organization's domain.
  • Participated in audits conducted by external agencies such as IT Security Auditors or government regulatory bodies like HIPAA, PCI DSS, SOX.
  • Created firewalls, access control lists, virtual private networks and other security measures to protect the organization's data assets.
  • Project 4 (Teams migration) Dec 2022 - Now
  • With broad experience in VoIP technology and unique integration capabilities, provides IP phones and room solutions, end-to-end voice elements, services and expertise for accelerating and simplifying of Microsoft 365 voice implementations in both on-premises and cloud-based.
  • Setting up by getting a phone license, connecting teams phone to PSTN connectivity and managing deployment.
  • Monitored bandwidth utilization trends on both LAN, WAN interfaces of routers, switches connected to the VoIP system.
  • Configured Quality of Service settings on routers and switches connected to the IP Telephony environment.
  • Evaluated vendor proposals for new technologies that can improve operational efficiency of existing VoIP networks.
  • Monitored system performance to promote network speed, availability and reliability.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Developed test strategies based on user stories, feature specifications, and design documents.
  • Maintained comprehensive documentation on all tests conducted and results obtained.
  • Ensured compliance with established standards and regulations throughout the entire QA process.
  • Analyzed complex system issues with the help of debugging tools like Windbag and Visual Studio.
  • Implemented best practices related to software quality assurance processes.
  • Tracked progress against project milestones and provided regular updates on status and issues encountered.
  • Reviewed requirements documents, prepared test scenarios, and created test cases to ensure proper system functionality.
  • Collaborated with cross-functional teams to debug system failures during development process.
  • Identified potential risks associated with software releases prior to deployment.
  • Conducted performance tests using various benchmarking tools such as JMeter or LoadRunner.
  • Project 5 (FLR assignment) 7months
  • Evaluated software applications and hardware systems to identify problems before production deployment.
  • Created detailed reports summarizing testing activities, results, and recommendations for product improvements.
  • Provided technical support for troubleshooting customer reported issues.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Produced test scripts for new automated software testing rounds.

Helpdesk Analyst

Export Development Canada
Ottawa
06.2022 - 06.2024
  • Accomplished helpdesk analyst with a robust history of enhancing IT support operations and elevating customer service standards. Instrumental in seamless software migrations and adept at boosting team efficiency, showcasing a relentless commitment to operational excellence and user-centric problem solving.
  • Assisted in the troubleshooting of hardware, software, network and peripheral devices.
  • Performed system maintenance tasks such as patching, upgrading, configuring and installing applications.
  • Created user accounts in Active Directory and managed user access rights.
  • Coordinated with vendors for the procurement of new hardware and software components.
  • Developed documentation related to help desk procedures and services offered.
  • Diagnosed issues with computers, printers, scanners and other peripherals.
  • Provided training sessions for users on how to use specific applications.
  • Escalated complex incidents to senior team members when necessary.
  • Generated reports on help desk activities using ticketing software tools.
  • Analyzed system logs for potential problems that could affect operations.
  • Assisted with the setup of workstations for new employees as required.
  • Trained new employees on support processes, procedures and knowledge base.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Developed online documentation for common processes for both support staff and end-users.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
  • Maintained positive working relationship with fellow staff and management.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
  • Entered commands and observed system functioning to verify correct operations and detect errors.

Network Security Engineer

Roynat Capital
Toronto, ON
06.2014 - 05.2015
  • As a Network Security Engineer, Spearheaded the deployment of a unified threat management system that reduced cyber-attack through enhancing firewall and intrusion detection capabilities. Devised and enforced strict security protocols for remote access during the shift to telecommuting, which maintained 100% compliance with industry standards.
  • Configured and maintained firewalls, intrusion detection systems, and virtual private networks.
  • Developed security policies and procedures for network infrastructure to ensure organizational compliance.
  • Performed vulnerability scans and penetration testing of the corporate network to identify any potential security risks.
  • Implemented security patches, hotfixes, and service packs on all systems in order to maintain system integrity.
  • Analyzed system logs from various sources including routers, switches, servers, and applications to identify suspicious activities or patterns.
  • Monitored network traffic using packet sniffing tools such as Wireshark to detect malicious activity.
  • Developed scripts for automating routine tasks related to network security administration.
  • Managed authentication services such as LDAP, Active Directory, Kerberos for user access control.
  • Provided guidance on best practices for users when connecting to public networks or Wi-Fi hotspots.
  • Performed regular backups of critical data stored on the corporate network in accordance with established guidelines.
  • Researched new technologies that could improve the organization's overall level of security protection.
  • Coordinated external audits conducted by third party vendors related to compliance requirements.
  • Performed system maintenance by handling security verifications of systems and processes.
  • Maintained documentation of security and disaster recovery policies and procedures.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Implemented software tools to assist in threat detection, prevention and analysis.
  • Evaluated performance indicators to assess security control quality.
  • Directed risk assessment operations and system test execution.

IT Security Engineer

Symcor
Toronto, ON
06.2012 - 05.2014
  • Leading ongoing programs that facilitate information security assurance and governance across the enterprise e.g security operations, security awareness, policy management, security incident handling, adherence to regulatory compliance, etc.
  • Analyzed system logs to detect potential security issues.
  • Responded promptly to reported security incidents and coordinated resolution efforts.
  • Researched emerging technologies for use in enhancing information security systems.
  • Developed and implemented security policies, standards, and procedures.
  • Configured firewalls to protect networks from external threats.
  • Monitored network traffic for suspicious activity and unauthorized access.
  • Performed vulnerability scans to identify security weaknesses in the system.
  • Implemented solutions such as encryption, authentication, access control.
  • Designed and maintained secure network architectures for multiple platforms.
  • Tested applications for potential vulnerabilities prior to deployment into production environment.
  • Assisted with disaster recovery planning activities in the event of a breach or attack.
  • Reviewed third-party applications for compatibility with corporate standards.
  • Coordinated responses to service requests related to IT security matters.
  • Contributed to task list for maintaining network security across workstations, servers and peripherals.
  • Performed system maintenance by handling security verifications of systems and processes.
  • Investigated information security breaches to identify vulnerabilities and evaluate damage.
  • Provided technical support related to security product installation and use.
  • Directed vulnerability assessments or analysis of information security systems.
  • Evaluated performance indicators to assess security control quality.
  • Safeguarded data through installation of firewalls and data encryption programs.
  • Maintained documentation of security and disaster recovery policies and procedures.
  • Conducted penetration tests to uncover security system weaknesses.

Network Support Engineer

Lexmark Canada
Richmond Hill, ON
07.2008 - 05.2012
  • As a Network support engineer analyzed and revamped network security protocols using firewalls and VPNs, leading to a 60% decrease in security breaches. Designed and implemented a highly scalable network using BGP, reducing enterprise-wide downtime.
  • Evaluated existing telephony systems and recommended upgrades where necessary.
  • Configured, tested, and maintained VoIP networks to ensure optimal performance.
  • Developed and implemented voice systems for large-scale enterprises.
  • Collaborated with other engineers to develop new technologies for the network environment.
  • Provided technical expertise in troubleshooting complex voice communication issues.
  • Monitored system performance and identified potential problems before they arose.
  • Implemented quality assurance processes to ensure compliance with industry standards.
  • Performed capacity planning activities related to voice systems deployments.
  • Ensured that all voice applications were functioning correctly on a daily basis.
  • Analyzed customer requirements and designed appropriate solutions accordingly.
  • Optimized existing VoIP infrastructure while taking into account scalability needs.
  • Conducted research on emerging technologies, products, protocols, and standards in support of VoIP development efforts.
  • Deployed security measures such as firewalls, encryption techniques, authentication methods., to protect voice communications from malicious attacks.
  • Maintained up-to-date knowledge of hardware and software components used in the installation and maintenance of VoIP networks.
  • Interacted with vendors regarding product performance or service issues.
  • Assisted in developing strategies for improving scalability, reliability, availability and manageability of VoIP services.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Communicated with end-user to address device problems and implement technical or procedural solutions.
  • Analyzed system performance, network capacity and security and capacity.
  • Evaluated client telecommunications needs and recommended targeted solutions.
  • Performed regular tests on systems to keep components functional.
  • Connected wires and cables to terminals and completed necessary paperwork for each work order.

Network Administrator

Micros Systems
Markham, ON
09.2007 - 06.2008
  • During my time as a network administrator, implemented robust network security measures, thwarting cybersecurity threats and achieving a 50% reduction in security breaches. Initiated and led a company-wide upgrade to a VoIP system that saved $10,000 annually on communication expenses.
  • Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Developed policies related to network security and usage procedures for end-users.
  • Created detailed documentation of all configurations, processes and procedures related to the network environment.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
  • Coordinated with third-party providers on installation projects or service agreements.
  • Installed and supported hardware and software for desktops, servers and printers.
  • Performed routine troubleshooting and network monitoring.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Liaised with network team to configure, implement and administer LAN and WAN components.
  • Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
  • Supported various operating systems and server technologies.
  • Created accounts and configured hardware to support onboarding process for new hires.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Strengthened networks and infrastructure during outage windows to prevent downtime for essential services.
  • Tracked network and telephony devices for performance and load threshold metering.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Implemented and provided technical support for voice services and equipment.
  • Configured, monitored and maintained email applications or virus protection software.

Network Analyst

Sony of Canada
Toronto, ON
01.2003 - 08.2007
  • Leveraged advanced Cisco systems products to aid in effective network administration, improving overall network security. Maintained Windows Server and Active Directory, significantly strengthening user account management and ensuring system reliability and performance. Maintained network systems using TCP/IP protocols, improving network communication efficiency.
  • Developed, deployed and maintained network infrastructure including routers, switches, firewalls and wireless access points.
  • Analyzed network traffic to identify security threats and vulnerabilities.
  • Performed daily system monitoring of the networks and reported any irregularities or performance issues.
  • Configured and tested network hardware such as routers, switches, hubs and bridges.
  • Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
  • Monitored system performance metrics to ensure optimal throughput levels were maintained.
  • Installed software updates regularly to maintain secure operating systems across all devices connected to the network.
  • Resolved customer service requests related to networking issues in a timely manner.
  • Responded to client requests for technical support by phone, email and inter-office chat service.
  • Managed and documented network systems and operational procedures.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Developed set of company-wide information assurance, security standards and procedures.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Assessed networks and systems to identify weakness and implemented fixes for risk mitigation.
  • Analyzed software, hardware and network systems for various transmission systems.
  • Monitored and performed hardware and software upgrades to network servers, operating systems and applications.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Determined feasibility, functionality and potential benefits of proposed systems.

Bilingual Technical Support Specialist

Global Payments
Toronto, ON
11.2002 - 03.2005
  • Good problem-solving skills allow me to investigate, diagnose, and resolve simple and complex tech-related issues.
  • Assisted customers with troubleshooting hardware, software and network related issues.
  • Resolved customer complaints through effective communication.
  • Identified customer needs and provided appropriate solutions.
  • Utilized remote access tools to provide assistance to customers.
  • Monitored customer inquiries, responded promptly and professionally.
  • Maintained accurate records of customer interactions and transactions.
  • Investigated root cause of technical problems and implemented solutions accordingly.
  • Recommended additional services or products to meet customer needs.
  • Conducted follow-up calls with customers to ensure satisfaction with resolution provided.
  • Analyzed complex technical data for diagnosis of product malfunctions.
  • Collaborated with other departments regarding customer inquiries.
  • Tested new products prior to release into market for quality assurance purposes.
  • Provided detailed reports on all incidents involving the use of technology.
  • Developed comprehensive knowledge about latest technologies used by the organization.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Served as first point of contact for incoming technical service calls and emails.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Supported customers with online billing, access and account issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Entered commands and observed system functioning to verify correct operations and detect errors.

E-Commerce Service Representative

HBC
Toronto, ON
09.1999 - 03.2002
  • Assisted customers with inquiries and orders through phone, email, and chat services.
  • Provided technical support to customers regarding product features and functionality.
  • Resolved customer complaints in a timely manner.
  • Processed returns, refunds, cancellations, and exchanges efficiently.
  • Identified customer requirements for new products or services.
  • Maintained up-to-date knowledge of company policies and procedures related to e-commerce operations.
  • Updated website content regularly according to current promotions and events.
  • Verified accuracy of order information prior to processing transactions.
  • Monitored stock levels in the online store inventory system.
  • Ensured compliance with payment processing regulations.
  • Tracked shipments using third party vendors such as UPS or FedEx.
  • Coordinated with other departments within the organization on cross-functional projects.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Bachelor of Science - Computer Science

Laurentian University
04-1998

Skills

  • Access Control
  • VXLAN designs and troubleshooting
  • Infrastructure planning and design
  • Firewalls and endpoint security
  • Technical Troubleshooting
  • Switching protocols
  • Technical Support
  • Hardware and software configurations
  • Network operations
  • Documentation Writing
  • Project Management
  • Hardware Installation
  • Network configuration
  • Security technologies
  • Network debugging
  • Cisco wireless routers and switches
  • Equipment Configuration
  • Network Security
  • Connectivity troubleshooting
  • Microsoft Office proficiency
  • Verbal and written communication
  • IP Addressing and Subnetting
  • Network Performance Analysis
  • Effective Communication
  • Technical infrastructure migration
  • Software Debugging
  • Security Testing
  • Configuration Management
  • Scrum Framework
  • Integration Testing
  • Performance Testing
  • Software Quality Assurance
  • Test Documentation
  • Auditing procedures
  • Debugging
  • Manufacturing engineering
  • Agile Methodologies
  • Modeling and simulation
  • Test Planning
  • Root Cause Analysis
  • Creating Test Cases
  • Problem-Solving
  • Programming
  • Active Directory knowledge
  • Quality Control
  • Systems Engineering
  • Network Topologies
  • Network traces
  • Network infrastructure installation
  • Network routing
  • OSI network layers

Secure Network Architecture

Network Security Design

Network Troubleshooting

Identity and Access Management

Mobile Device Security

Security Information and Event Management

Vulnerability Assessment

Certification

· Microsoft Certified Systems Engineer (MCSE)

· CompTIA Security+

· Cisco CCNA Certification: 94QX856PMHE41JG9

· Cisco Certified CCNP Security certification: QKPP3R0FGK44159K

· Cisco Certified Specialist certification: 4QFGP4ZP334E19W3

· Cisco Certified Specialist certification: GEZ07P6H3D111W5C

Project Management, PMP Certify, cert ID 3213291

· Security Profile:

· File #: 95856216

· Level: Reliability (M3)

· Expiration Date: 2024-01-10

· File #: 95856216

· Level: Secret Level II

· Certification #95856216-0002984924

Expiration Date: 2033-08-03

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Swahili
Elementary (A2)

Play soccer, basketball, running.

Play soccer every week end year long. Work out on regular basis to stay healthy.

Timeline

Helpdesk Analyst

Export Development Canada
06.2022 - 06.2024

Senior Network Security Engineer

Ford Motor Company
05.2015 - Current

Network Security Engineer

Roynat Capital
06.2014 - 05.2015

IT Security Engineer

Symcor
06.2012 - 05.2014

Network Support Engineer

Lexmark Canada
07.2008 - 05.2012

Network Administrator

Micros Systems
09.2007 - 06.2008

Network Analyst

Sony of Canada
01.2003 - 08.2007

Bilingual Technical Support Specialist

Global Payments
11.2002 - 03.2005

E-Commerce Service Representative

HBC
09.1999 - 03.2002

Bachelor of Science - Computer Science

Laurentian University

Similar Profiles

CREATE PROFILE
ISMAIL JAMANetwork Engineer