Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ismail Hersi

Ottawa,ON

Summary

To work with an organization that provides opportunities for professional and personal growth, where I can fully utilize my skills and contribute to achieving organizational goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Technologies Specialist

Endpoint, Global Affairs Canada
11.2022 - Current
  • Monitor Microsoft SCCM Platform health and ensure critical security software patches and updates are applied
  • Collaborate with multiple teams to remotely deliver upgrades, updates, patches, and deployment of new applications
  • Participate in the building and maintenance of desktop images, utilizing Group Policy Objects to manage the environment
  • Perform and test upgrades to new versions of SCCM as required
  • Serve as Level 3 escalation for SCCM issues
  • Act as Subject Matter Expert (SME) for Adobe Document Cloud and Creative Cloud Architecture
  • Develop and maintain login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages
  • Package software releases, including Microsoft upgrades (e.g., 21H2 or 22H2), and strategize software deployments and troubleshoot failed deployments
  • Remediate Security Vulnerabilities on endpoints as requested by the IT Security team
  • Create strategies, design, and implement changes in group policy and compliance baselines to enforce endpoint computing standards
  • Develop roadmaps, documentation, and take ownership of various end-user computing solutions, including hardware, operating systems, and SCCM
  • Represent Endpoint Technologies in the Change Advisory Board
  • Ensure solutions are appropriately tested and documented prior to deployment
  • Design and execute Windows Servicing and Office Servicing strategies.

Technical Support Officer

National Defence
11.2018 - 03.2021
  • Include relevant responsibilities and achievements)

IT Service Desk Agent

Shared Services Canada/IBM
05.2014 - 12.2020

Technical Support Agent

MSI Corp
05.2013 - 03.2014
  • Include relevant responsibilities and achievements)

Education

Diploma - Cybersecurity: Operator

Willis College

Diploma - Business Management: Management & Entrepreneurship

Algonquin College

High School Diploma - undefined

École Secondaire Publique

Skills

  • Specialist Referrals
  • Specialist Procedures
  • Procurement Specialist
  • Computer Education Specialist

Accomplishments

  • Certifications:
  • Mental Health First Aid Certificate
  • CPR/First Aid Training Certificate
  • Leadership Certificate
  • First Aid Certificate
  • Training Certificate
  • CORE Certificate
  • CPR
  • Skills:
  • Analytical and problem-solving abilities
  • Excellent communication skills in both French and English (oral and written)
  • Proficient in ITIL processes and procedures
  • Experience with SCCM for software deployments, updates, and patch management
  • Expertise in Adobe Document Cloud and Creative Cloud Architecture
  • Scripting skills in PowerShell, VBS, and other relevant programming languages
  • Endpoint computing standards enforcement
  • Windows Servicing and Office Servicing strategies
  • Languages:
  • French (proficient)
  • English (proficient)

Languages

English
Native or Bilingual

Timeline

Technologies Specialist

Endpoint, Global Affairs Canada
11.2022 - Current

Technical Support Officer

National Defence
11.2018 - 03.2021

IT Service Desk Agent

Shared Services Canada/IBM
05.2014 - 12.2020

Technical Support Agent

MSI Corp
05.2013 - 03.2014

Diploma - Cybersecurity: Operator

Willis College

Diploma - Business Management: Management & Entrepreneurship

Algonquin College

High School Diploma - undefined

École Secondaire Publique

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Ismail Hersi