To work with an organization that provides opportunities for professional and personal growth, where I can fully utilize my skills and contribute to achieving organizational goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Technologies Specialist
Endpoint, Global Affairs Canada
11.2022 - Current
Monitor Microsoft SCCM Platform health and ensure critical security software patches and updates are applied
Collaborate with multiple teams to remotely deliver upgrades, updates, patches, and deployment of new applications
Participate in the building and maintenance of desktop images, utilizing Group Policy Objects to manage the environment
Perform and test upgrades to new versions of SCCM as required
Serve as Level 3 escalation for SCCM issues
Act as Subject Matter Expert (SME) for Adobe Document Cloud and Creative Cloud Architecture
Develop and maintain login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages
Package software releases, including Microsoft upgrades (e.g., 21H2 or 22H2), and strategize software deployments and troubleshoot failed deployments
Remediate Security Vulnerabilities on endpoints as requested by the IT Security team
Create strategies, design, and implement changes in group policy and compliance baselines to enforce endpoint computing standards
Develop roadmaps, documentation, and take ownership of various end-user computing solutions, including hardware, operating systems, and SCCM
Represent Endpoint Technologies in the Change Advisory Board
Ensure solutions are appropriately tested and documented prior to deployment
Design and execute Windows Servicing and Office Servicing strategies.
Technical Support Officer
National Defence
11.2018 - 03.2021
Include relevant responsibilities and achievements)
IT Service Desk Agent
Shared Services Canada/IBM
05.2014 - 12.2020
Technical Support Agent
MSI Corp
05.2013 - 03.2014
Include relevant responsibilities and achievements)
Education
Diploma - Cybersecurity: Operator
Willis College
Diploma - Business Management: Management & Entrepreneurship
Algonquin College
High School Diploma - undefined
École Secondaire Publique
Skills
Specialist Referrals
Specialist Procedures
Procurement Specialist
Computer Education Specialist
Accomplishments
Certifications:
Mental Health First Aid Certificate
CPR/First Aid Training Certificate
Leadership Certificate
First Aid Certificate
Training Certificate
CORE Certificate
CPR
Skills:
Analytical and problem-solving abilities
Excellent communication skills in both French and English (oral and written)
Proficient in ITIL processes and procedures
Experience with SCCM for software deployments, updates, and patch management
Expertise in Adobe Document Cloud and Creative Cloud Architecture
Scripting skills in PowerShell, VBS, and other relevant programming languages
Endpoint computing standards enforcement
Windows Servicing and Office Servicing strategies
Languages:
French (proficient)
English (proficient)
Languages
English
Native or Bilingual
Timeline
Technologies Specialist
Endpoint, Global Affairs Canada
11.2022 - Current
Technical Support Officer
National Defence
11.2018 - 03.2021
IT Service Desk Agent
Shared Services Canada/IBM
05.2014 - 12.2020
Technical Support Agent
MSI Corp
05.2013 - 03.2014
Diploma - Cybersecurity: Operator
Willis College
Diploma - Business Management: Management & Entrepreneurship
Internal Auditor at World Universities Services of Canada (a Global Affairs Canada fund)Internal Auditor at World Universities Services of Canada (a Global Affairs Canada fund)