Ismail Benhida
Winnipeg
Summary
Over 4 years of Insurance background with excellent Customer Service skills. Above average analytical, organizational, and planning skills with a high level of accuracy and attention to detail. Fluent in both English and French, and graduated from the University of Manitoba with a BBA.
Overview
6
6
years of professional experience
Work History
Client Service Specialist
People Corporation
01.2022 - Current
- Develop and maintain relationships with clients
- Dealing with multiple insurance companies
- Day-to-day management of client requests, claim activities and the ongoing general administration and maintenance of group client activities
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
- Independently manage clients enrollments, terminations, amendments, salary and status changes, including data entry into internal systems
- Provide support to Account Managers, including the set-up of new groups, client service and administration
- Maintain security and confidentiality of client information
- Provide benefit plan administration training for new and existing clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Client Service Specialist
Canada Life Assurance Company
09.2019 - 01.2022
- Respond to 40-60 client calls daily by providing accurate information regarding products and services offered
- Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments
- Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes
- When processing changes and quotes, ensured proper authorizations are received, accurate calculations are done, and system records are updated.
Bankruptcy Department
Canada Revenue Agency
03.2018 - 09.2019
- Examine, research, and analyze written and oral requests provided by clients
- Respond to enquiries, provide guidance, and resolve complaints from taxpayers
- Communicate verbally or in writing with taxpayers to retrieve information
- Receive, review, analyze, and research taxpayer information from internal and external sources to identify and resolve taxpayer accounts requiring corrective action such as misallocated payments, or compliance action, requirements to file, and issuing assessments.
- Enhanced client satisfaction with timely communication regarding case updates and progress.
- Improved bankruptcy case efficiency by streamlining document review processes and utilizing relevant software.
Education
Bachelor of Business Administration -
Asper School of Business, University of Manitoba
Winnipeg, MB01.2018
Skills
- Excellent communication skills, both written and verbal
- Conflict resolution
- M365 (Microsoft office, Word, Excel, Powerpoint)
- Salesforce
- IOS and windows
- Flex System
- Documentation Skills
- Data entry and manipulation
- Ability to multi-task and prioritize to meet client and internal needs
- Excellent problem solving and troubleshooting skills
- Bilingual (English/French)
- Able to perform well in a busy environment and remain calm under pressure
- Ability to navigate through numerous screens quickly and efficiently
- High level of motivation, excellent time management skills, and the ability to multi-task
- Demonstrated ability to maintain Confidentiality and to exercise discretion
Languages
English
Full Professional
French
Full Professional
Timeline
Client Service Specialist
People Corporation
01.2022 - Current
Client Service Specialist
Canada Life Assurance Company
09.2019 - 01.2022
Bankruptcy Department
Canada Revenue Agency
03.2018 - 09.2019
Bachelor of Business Administration -
Asper School of Business, University of Manitoba
Similar Profiles
Blessing OmonadeBlessing Omonade
Benefits Specialist at People CorporationBenefits Specialist at People Corporation
Marilou GarciaMarilou Garcia
Claims Implementation Specialist at People CorporationClaims Implementation Specialist at People Corporation
Sue ChoghriSue Choghri
Director of Business Development at Goldman Sachs- People CorporationDirector of Business Development at Goldman Sachs- People Corporation