Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE SKILLS
Timeline
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Ismail Ayegba INUWA-IYODO

Edmonton

Summary

Experienced professional with expertise in customer service and business development. Skilled in fostering client relationships, driving revenue growth, and delivering exceptional customer experiences. Proficient in identifying market opportunities, negotiating deals, and developing strategies to exceed goals. Adept at streamlining operations, managing teams, and ensuring customer satisfaction to achieve long-term business success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HEAD, SOCIAL MEDIA/PUBLIC RELATIONS MANAGER

Emgess Africa Restaurant & Bakery
09.2024 - Current
  • Served as primary liaison between company management and external partners in joint ventures or copromotions.
  • Planned and executed successful PR events, ensuring positive exposure for the organization.
  • Collaborated with marketing team to create cohesive messaging across all channels for maximum impact.
  • Managed internal, external, and crisis communications.

HEAD OF RETAIL

Uniqlo
07.2021 - 07.2024
  • Ensured a seamless, and positive customer experience across all touchpoints of the store
  • Participated in the recruitment, training, and development of regional managers and other operational staff.
  • Ensured compliance with health and safety regulations, industry standards, and company policies.
  • Analysed market trends, customer behavior, and competitor activities to identify growth opportunities.

SHOP ASSISTANT

Uniqlo
01.2018 - 07.2021
  • Processed shipments, and placed the necessary merchandise on the sales floor ensuring price labels are legible and correct
  • Recommend specific products to suit customers’ needs
  • Responsible for processing cash and card payments.
  • Dealing with customer returns and exchanges.
  • Received products and handled restocking to ensure quality protection, accuracy, and product rotation.

CUSTOMER SERVICE REPRESENTATIVE

Charles A. Klein & Sons, Inc.
05.2014 - 11.2017
  • Maintained detailed records of customer interactions, issues, and resolutions in the company’s CRM system.
  • Collected and reported customer feedback to help the company improve its products and services.
  • Resolved customer complaints via phone, email, mail, and on company’s social media platforms

VOICE CUSTOMER SERVICE REPRESENTATIVE

Debenhams, UK
12.2011 - 04.2014
  • Assisting with the unloading of vehicles and the checking in of stock
  • Sorting and placing materials or items onto racks, and shelves.
  • Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.

VOICE CUSTOMER SERVICE REPRESENTATIVE

IBM – TFL/Adecco (UK)
11.2009 - 11.2011
  • Compilation and collation of key data requirements and accurate data to support the organisation’s business development targets.
  • Responding positively and promptly to all customer enquiries ensuring outcomes are delivered within agreed service levels to customers.

Education

MSc - Info Tech for Management

Coventry University
Coventry, England
11.2010

BA - English Language

Usmanu Dan Fodiyo University
06.2005

Skills

  • Excellent Communication Skills
  • Adaptability
  • Time Management
  • Conflict Resolution
  • Attention to Detail
  • Teamwork
  • Patient
  • Cross-Cultural Awareness

Certification

  • Alison Customer Service Skills (2024-07)
  • Alison Diploma in Educational Psychology (2023-05)
  • Skill Based First Aid Emergency First Aid at Work Leicester, England, UK (2011-09)
  • APTECH Worldwide Cert. of Proficiency in Information System Management (CPISM), Abuja, Nigeria (2002-07)

LANGUAGE SKILLS

Fluent in English Language
English
Native or Bilingual

Timeline

HEAD, SOCIAL MEDIA/PUBLIC RELATIONS MANAGER

Emgess Africa Restaurant & Bakery
09.2024 - Current

HEAD OF RETAIL

Uniqlo
07.2021 - 07.2024

SHOP ASSISTANT

Uniqlo
01.2018 - 07.2021

CUSTOMER SERVICE REPRESENTATIVE

Charles A. Klein & Sons, Inc.
05.2014 - 11.2017

VOICE CUSTOMER SERVICE REPRESENTATIVE

Debenhams, UK
12.2011 - 04.2014

VOICE CUSTOMER SERVICE REPRESENTATIVE

IBM – TFL/Adecco (UK)
11.2009 - 11.2011

BA - English Language

Usmanu Dan Fodiyo University

MSc - Info Tech for Management

Coventry University

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Ismail Ayegba INUWA-IYODO