Ismail Ayalmam
Montreal,Morocco
Summary
Skilled casino dealer with a strong background in operating various games such as poker, blackjack, and roulette at Africa's largest casino. Experienced in high-stakes environments, including cruise ship gaming operations. Committed to providing excellent customer service and enhancing player experiences. Aiming to apply proven skills in a new and challenging role.
Overview
9
9
years of professional experience
Work History
Poker Dealer
Playground Poker Club
Montreal, QC
09.2024 - 06.2025
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Learned and followed company procedures to maintain consistency and standards.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Worked with dealer team to run larger games such as craps and baccarat.
- Welcomed customers and established immediate rapport to encourage gameplay.
Slot Cashier
Grey Eagle Resort and Casino
Calgary, AB
11.2023 - 04.2024
- Streamlined transaction processes without sacrificing accuracy or customer satisfaction levels.
- Monitored casino assets with meticulous attention, reporting any discrepancies immediately.
- Facilitated money, ticket, and chip exchanges to enhance customer experience.
- Conducted maintenance and repairs on machines to uphold operational efficiency.
- Implemented security protocols to protect the cage from unauthorized access and losses.
- Completed transactions in the casino cage on behalf of customers with precision.
- Elevated casino revenue through outstanding service to slot machine patrons.
- Assisted in onboarding new employees by imparting essential knowledge and practices.
Casino Dealer
MSC CRUISES
01.2023 - 07.2023
- Responsible for dealing with a multitude of casino games in accordance with the rules for each.
- Tracked of numerous monetary transactions.
- Calculated payouts and commissions for various wagers.
- Enforced house rules and coordinating with the floor supervisor to maintain game integrity.
- Provided a fun and inviting atmosphere for guests.
- Received satisfactory annual performance evaluation.
- Exhibited exemplary customer service while dealing casino games including blackjack, roulette, and all poker games.
- Responsible for greeting and welcoming new players to the table.
- Assured that all the chips are already on the table before every game starts.
- Ensured that the players comply with the rules given.
- Able to work in a fast pace environment, Work under pressure.
- Paid all bets accordingly to the procedure while providing great customer service to all guests.
- Built a rapport with all guests and ensuring that they would love to come back and play at the table again Skills.
- Required to have quick-thinking and reliable mental math skills when counting payouts.
Casino Dealer
CELESTYAL CRYSTAL
04.2018 - 11.2022
- Working as a dealer and cashier& slots machines.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs.
- Processed customer transactions involving cash and casino coin.
- Responsible for the cleanliness and appearance of slots equipment as well as money tickets as needed.
- Respond to guest needs, including slots machines inquiries, slots payouts, making change.
Croupier
MAZAGAN BEACH AND RESORT
01.2018 - 01.2022
- I started the school in September 2018, and I was able to graduate and get my certificate.
- December 2018 was the beginning of my journey at the biggest casino in Africa deals big games for big bet players, and also learns more games in the process, which made me more skilled and more accurate.
Cashier
BURGER KING
01.2016 - 01.2017
- Welcome customers and help determine their orders
- Process customer orders and record them in the restaurant database.
- Relay customers' orders to the kitchen staff.
- Ensure all orders are delivered to the customers in a timely manner.
- Accept cash and return the correct change.
- Respond to customer inquiries, issue receipts, and record customer suggestions.
- Clean and arrange eating, service, and kitchen spaces.
- Help kitchen staff when needed.
Education
Diplomat - mental arithmetic
Higher Institute Of Quality And Environment
01.2017
Diploma - Business management diploma
Institute Of Applied Technology
01.2015
Baccalaureate - mathematical sciences
Oum Errabie High School
01.2012
Skills
- Expérience ana skills :
- Throughly knowledgeable on rules of games with experience dealing
- blackjack
- French roulette / American roulette
- poker Texas hold'em
- Baccarat
- three card poker
- five card poker
- Spanish 21
Websites
Hobbies and Interests
Music, Travelling, Swimming, Dance, Football, Fitness
Skype Link
live:cid.ac128dc392fb2d1
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Spanish
Limited Working
Greek
Limited Working
Timeline
Poker Dealer
Playground Poker Club
09.2024 - 06.2025
Slot Cashier
Grey Eagle Resort and Casino
11.2023 - 04.2024
Casino Dealer
MSC CRUISES
01.2023 - 07.2023
Casino Dealer
CELESTYAL CRYSTAL
04.2018 - 11.2022
Croupier
MAZAGAN BEACH AND RESORT
01.2018 - 01.2022
Cashier
BURGER KING
01.2016 - 01.2017
Diplomat - mental arithmetic
Higher Institute Of Quality And Environment
Diploma - Business management diploma
Institute Of Applied Technology
Baccalaureate - mathematical sciences
Oum Errabie High School