Ismael Madjid Dao
Kitchener,Canada
Summary
Dynamic bilingual professional with a strong background in technical support at HGS, excelling in troubleshooting and enhancing customer satisfaction. Proven expertise in carpentry and sales, coupled with effective marketing strategies. Adept at fostering communication and collaboration, ensuring project success while delivering high-quality results. Fluent in French and English, committed to continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Technical Support Representative
HGS - Hinduja Global Solutions
02.2025 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Carpenter
EMPIRE STAIRS AND FLOORING
Cambridge, ON
01.2023 - 10.2024
- Executed sanding, planning, cutting, and nailing tasks for various projects. Constructed stairs, posts, and doors with precision and quality craftsmanship. Applied expertise in woodworking techniques to ensure structural integrity. Collaborated with team members to meet project specifications and timelines.
Online store owner
All deals place
Kitchener, ON
09.2019 - 12.2023
- Owned and operated a clothing store alongside a diverse items shop. Directed online marketing efforts to increase brand awareness. Handled customer inquiries and service to maintain satisfaction. Implemented promotional campaigns to boost online sales and engagement.
French Tutor
Personal
Ottawa, ON
09.2018 - 06.2020
- Conducted personal French classes for children and adults in Ottawa
Manager
Prestataire
Ouagadougou
07.2019 - 09.2019
- Managed deals during supervisor's absence to ensure continuity of operations.
- Worked on-site at construction company during low office activity periods.
- Facilitated communication between field teams and office staff.
- Assisted with project coordination and scheduling to maximize efficiency.
Sales Representative
Sissim
Ouagadougou
07.2017 - 09.2017
- Directed marketing strategies aimed at securing deals with banks like BCB.
Education
Associate of Applied Science - Electrical Engineering and economics science
University of Ottawa
Ottawa, ON12.2018
Skills
- Carpentry and construction
- Product development
- Computer networking
- Handyman services
- Visual Basic programming
- Technical troubleshooting
- Computer skills(Microsoft Office suite,email,internet…)
- Sales and marketing
- Bilingual: French and English
- Information protection
- Organization and communication
- Customer service
- Team work
- Maths skills
Certification
College degree
Languages
French and English - Advanced
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Technical Support Representative
HGS - Hinduja Global Solutions
02.2025 - Current
Carpenter
EMPIRE STAIRS AND FLOORING
01.2023 - 10.2024
Online store owner
All deals place
09.2019 - 12.2023
Manager
Prestataire
07.2019 - 09.2019
French Tutor
Personal
09.2018 - 06.2020
Sales Representative
Sissim
07.2017 - 09.2017
Associate of Applied Science - Electrical Engineering and economics science
University of Ottawa