ISMAEL HERNANDEZ

Experienced professional seeking a challenging position in a reputable Customer Service or Retail Company. Continuously leveraging existing knowledge and skills while actively seeking opportunities to learn and acquire new ones. Dedicated to making a significant contribution to the company's success. Willing to complete necessary training or certifications. Demonstrated experience in team leadership and operational management. Utilizes exceptional organizational skills to optimize workflow and enhance team efficiency. Proven track record of fostering a collaborative work environment to achieve collective goals.

• STANDARD CPR & FIRST AID
• ALBERTA BASIC SECURITY TRAINING (ABST)
• ALBERTA GAMING, LIQUOR & CANNABIS CERTIFICATIONS (AGLC) & TRAININGS.
• ProTect Security Training.
• Anti-Money Laundering (AML) Training.
• Deal Us In (Phase 1 & phase 2) Program.
• Pressure Point Control Tactics (PPCT) Training.

• SECURITY GUARD, CS MARKET MALL, Calgary, AB, 01/2021, 01/2023, Monitoring the overall site as well as active Surveillance through CCTV and foot patrols, Maintaining and updating logs regarding Fire extinguishers as well as everyday happening throughout the day, Test of Fire Alarms as well as evacuation procedures and the manual handling of Sprinklers systems, Extensive knowledge regarding Fire safety, Dutiful in completing important task such as Monthly reports such as extinguishers and Medical First Aid bag and its contents, Confident and calm when dealing with members of the Calgary Police Service (CPS) and the Calgary Fire Department(CFD) as well as mindful when reporting anything to them regarding any type of incident
• SECURITY GUARD, COWBOYS CASINO, Calgary, AB, 01/2015, 01/2021, Greeting of guests in a courteous manner., Anticipate guests’ needs and/or prevent incidents., Verify and recording guests’ information., Manage/prevent unauthorized Casino entries., Provide public and staff with the outmost comfortable and secure experience., Internal and external Casino patrolling., Check that customers are over the age of 18 and are familiar with Casino working rules and regulations., Manage and deal with any Casino and/or client safety concerns and prevent, alleviate, and manage customer disturbances before violence escalation., Writing reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• DOORMAN/SECURITY GUARD, STANDARD YYC, Calgary, AB, 01/2013, 01/2014, Warn people of infractions or violations to nightclub rules evicting violators from premises as required., Guard restricted areas to prevent unauthorized entry., Supervise property entrances and exits., Monitor employee safety., Room and crowd control inside the club, over watch smoke pit area and front door security during special events., Greeting of guests in a courteous manner., Anticipate guests’ needs and/or prevent incidents., Prevent, alleviate, and manage customer disturbances before violence escalation., Verify and record guests’ information., Manage the prevention of unauthorized Night Club entries., During Stampede seasons, work on special safety teams conformed to cover private/corporate events (no problem dealing with long working hours).
• DOORMAN, THE GATEWAY, Calgary, AB, 01/2012, 01/2014, Enforcing security and safety procedures including company policies, rules, and regulations., Detect, respond, and report unauthorized personnel and/or unauthorized activities inside the shows/events/concert’s premises.

• SALES ASSOCIATE/CASHIER, REXALL, Calgary, AB, 01/2010, 01/2012, Operate cash registers and collect cash/credit/debit payments., Arrange new merchandise with signage and appealing displays to encourage customer sales., Built and maintain relationships with peers and upper management to help achieve store success., Assist co-workers with sales-processing tasks to meet daily sales goals., Retain product, service, and company policy knowledge to serve as resource for both co-workers and customers., Receive new inventory and work on re-organization of store layout., Complete daily tasks to keep areas clean and neat to increase store appearance and productivity., Help customers find specific products, answer customer questions and offer product advice.
• SALES ASSOCIATE/CASHIER, THE GAP (CROSSIRON MILLS), Calgary, AB, 01/2009, 01/2010, Operate cash registers and collect cash/credit/debit payments., Arrange new merchandise with signage and appealing displays to encourage customer sales., Built and maintain relationships with peers and upper management to help achieve store success., Assist co-workers with sales-processing tasks to meet daily sales goals., Retain product, service, and company policy knowledge to serve as resource for both co-workers and customers., Receive new inventory and work on re-organization of store layout., Complete daily tasks to keep areas clean and neat to increase store appearance and productivity., Help customers find specific products, answer customer questions and offer product advice.
• CASHIER, WALMART, Calgary, AB, 01/2007, 01/2008, Operate cash registers and collect cash/credit/debit payments., Arrange new merchandise with signage and appealing displays to encourage customer sales., Built and maintain relationships with peers and upper management to help achieve store success., Assist co-workers with sales-processing tasks to meet daily sales goals., Retain product, service, and company policy knowledge to serve as resource for both co-workers and customers., Receive new inventory and work on re-organization of store layout., Complete daily tasks to keep areas clean and neat to increase store appearance and productivity., Help customers find specific products, answer customer questions and offer product advice.

• Computer skills
• MS Office: Word, Excel and PowerPoint.
• Strong Work Ethics
• Fluent in English and Spanish.