Ismael Gutierrez
Kerman
Summary
Dynamic team leader skilled in training staff and enhancing customer engagement. Proven ability to streamline processes and drive operational efficiency. Results-driven professional with a strong background in team management and problem resolution. Expertise in streamlining inventory processes and fostering effective communication. Committed to delivering exceptional customer service and operational excellence. Engaged and adaptable professional with a solid foundation in team leadership and relationship building. Known for enhancing customer experiences through personalized service and systematic feedback collection, ready to drive impactful change.
Overview
6
6
years of professional experience
6
6
Certifications
Work History
Lins Restaurant Inc
Fresno
06.2024 - Current
- Trained new staff on company policies and customer service standards to ensure compliance.
- Streamlined inventory management processes, reducing waste and improving efficiency.
- Led team meetings to promote effective communication and solve operational challenges.
- Collaborated with kitchen staff for timely food preparation and service delivery.
- Enhanced customer engagement through personalized service and systematic feedback collection.
Assistant Manager
Chukchansi Gold Resort
Coarsegold
11.2019 - 11.2024
- Trained new staff on company policies and customer service standards.
- Conducted performance evaluations to identify areas for employee development.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Assisted in budget planning by analyzing operational costs and identifying savings.
- Implemented process improvements that increased overall team productivity.
- Resolved conflicts among staff to promote a positive work environment.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Evaluated supplier performance to optimize purchasing decisions.
- Maintained accurate records of sales and customer interactions for management review.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Medical Assistant -
Institute of Technology
Clovis, California, CA01-2012
Warehouse Tech - Technology Education
Fresno City College
Fresno, CA04-2010
WT-40 Welder - Machinery
West Hills Community College
Coalinga, CA10-2009
Skills
- Team management
- Decision-making
- Problem-solving
- Adaptability to change
- Relationship building
- Communication skills
- Customer engagement
- Inventory management
- Employee training
- Team leadership
- Problem resolution
- Process improvement
- Feedback collection
- Leadership
- Quality assurance
- Collaboration
Languages
English
Professional
Spanish
Professional
Certification
RBS
Timeline
Lins Restaurant Inc
06.2024 - Current
Assistant Manager
Chukchansi Gold Resort
11.2019 - 11.2024
Medical Assistant -
Institute of Technology
Warehouse Tech - Technology Education
Fresno City College
WT-40 Welder - Machinery
West Hills Community College