Ismael Garcia Guerra
Edmonton,Alberta
Summary
Hardworking and dependable individual. Self-motivated, productive and organized efficient work habits, having the ability to lead and motivate teams. Strong focus on customer service and resilience in everything that is asked or needed to be done. I am interested in the position available. I hope my personality and skills can contribute to reaching your goals and for me it would be a great experience and a chance to expand my knowledge in the industry and workforce. To have a wider range in my work experience. I always work not only for myself but to lead the company and my coworkers ahead with me. With great respect and demeanour to be the positive and effective mentor or worker needed for the job I'm asked to do.
Overview
23
23
years of professional experience
Work History
Manager & Administrator of Liquor Store
Mo &Darlene Stores
Edmonton, AB
11.2009 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Director of Marketing
Cubalse S.A.
Cuba, Havana
01.2001 - 11.2007
- Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
- Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
- Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
- Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
- Led a team of marketing professionals to successfully achieve annual KPIs and business objectives.
Education
Master Degree - Marketing Management
School of Marketing
Madrid, Spain04.2001
Bachelor in Psychology - Psychology
University of Havana
Havana, Cuba07.1995
Skills
- Organized, highly motivated to accept new challenge and tasks
- Professional, positive attitude and active listening
- Capable to orientate and organize a team
- Personal integrity and responsibility
- Efficient and hard working
- Fluent Spanish
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Performance Evaluations
- Customer Relationship Management (CRM)
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager & Administrator of Liquor Store
Mo &Darlene Stores
11.2009 - Current
Director of Marketing
Cubalse S.A.
01.2001 - 11.2007
Master Degree - Marketing Management
School of Marketing
Bachelor in Psychology - Psychology
University of Havana