Ismael Freitas Coelho
Calgary,AB
Summary
I am passionate about helping people and constantly seek opportunities to learn and grow. With a results-oriented approach, I am committed to contributing to the success of the team and the organization. Outside of the professional environment, I enjoy calisthenics and weightlifting, which helps me maintain a balanced and creative physical and mental state.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Continente
02.2024 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 200 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Bar and Waiter
InSports
06.2023 - 02.2024
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Promoted specials or upsold items to increase average check amount.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
McDonalds
12.2022 - 05.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Room Manager
Adamastor
06.2022 - 11.2022
- Manage the food and beverage service of the restaurant establishment
- Coordination of all actions involving customers, such as welcoming, placing orders, delivering food, beverages and supervision of financial transactions
- Preparation of work schedules
- Person responsible for the bar when the boss was away.
Supermarket Store Operator
Lidl
12.2019 - 01.2022
- Managed supply chain effectively to ensure adequate stock levels during peak seasons.
- Promoted a positive work culture through effective communication, employee recognition, and team-building activities.
- Conducted regular staff training sessions to ensure consistent high-quality customer service from all team members.
- Fostered a safe working environment by adhering to safety guidelines throughout the store premises.
- Improved store efficiency by streamlining inventory management processes.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Distribution Assistant
A.Caetano Marques
02.2016 - 05.2018
- Followed manufacturer manuals, diagrams and specifications to properly install and repair office furniture and equipment.
- Safely transported furniture products between warehouses, stores, showrooms, and clients'' locations using appropriate vehicles and equipment.
- Conducted thorough post-installation inspections to guarantee proper assembly and functionality of furniture items.
- Streamlined the installation process for improved productivity by effectively organizing tools and equipment.
- Developed strong relationships with suppliers, ensuring timely delivery of materials needed for efficient project completion.
- Demonstrated a strong work ethic by consistently arriving on time and completing projects as scheduled, leading to increased trust among customers and colleagues alike.
- Collaborated with team members to complete large-scale projects within tight deadlines, resulting in timely delivery of services.
Store Operator
Zara- Inditex Group
01.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Bartender and Waiter - summer job
Wave Garden
05.2014 - 10.2014
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Computer Equipment Repair Course -
Val Do Rio Professional School
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Attention to Detail
- Storage Organization
- Assembly and production
- Inventory organization
- Truck loading and unloading
- Team Collaboration
- Logistics and Transportation
Volunteer Experience
Red Cross for the Food Bank Institution, 2014
Languages
English
Limited Working
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Warehouse Worker
Continente
02.2024 - 08.2024
Bar and Waiter
InSports
06.2023 - 02.2024
Waiter
McDonalds
12.2022 - 05.2023
Room Manager
Adamastor
06.2022 - 11.2022
Supermarket Store Operator
Lidl
12.2019 - 01.2022
Distribution Assistant
A.Caetano Marques
02.2016 - 05.2018
Store Operator
Zara- Inditex Group
01.2015 - 01.2016
Bartender and Waiter - summer job
Wave Garden
05.2014 - 10.2014
Computer Equipment Repair Course -
Val Do Rio Professional School
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