Ismael Borjas
Santa Clarita
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Unifi Service
11.2024 - Current
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Researched and corrected customer concerns to promote company loyalty.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
Customer Service Supervisor
World Wide Flight Services
06.2022 - 11.2024
- Supervised daily operations of customer service team, ensuring high-quality support and efficient workflow.
- Trained and mentored staff on best practices for handling customer inquiries and complaints.
- Implemented process improvements to enhance response times and customer satisfaction levels.
- Developed training materials to onboard new team members effectively and efficiently.
- Coordinated with other departments to resolve complex issues, improving overall service efficiency.
DOT Courier Driver
SDLA Courier Service
10.2020 - 05.2022
- On a daily basis:
- Be punctual with correct attire
- Collect all utilities to perform daily actions
- Fully Inspect a 24ft Freight Truck before loading
- Inspect all loading products
- Trained new couriers on safety protocols and operational procedures to enhance team performance.
- Analyzed delivery operations data to identify areas for process improvement and cost reduction strategies.
Sales Representative
Karplus Warehouse Inc
12.2019 - 06.2020
- Greet customers as soon as they step foot on the lot.
- Answer incoming calls regarding a vehicle.
- Demonstrate the car's features to a customer.
- Make sure to always put them behind the wheel whether or not they are purchasing.
- Always be polite and greet customers with respect.
- Make sure car's were undamaged prior to arriving to the lot from another dealer.
- Make at home deliveries outstanding.
- Make sure to call or E-mail a customer right away once an online lead comes in.
- Set up sales appointments with customers
Sales Associate
INFINITI of Van Nuys
04.2019 - 11.2019
- Greet customers as soon as they step foot on the lot.
- Answer incoming calls regarding a vehicle.
- Demonstrate the car's features to a customer.
- Make sure to always put them behind the wheel whether or not they are purchasing.
- Always be polite and greet customers with respect.
- Make sure car's were undamaged prior to arriving to the lot from another dealer.
- Make at home deliveries outstanding.
- Make sure to call or E-mail a customer right away once an online lead comes in.
Sales Representative
Infiniti Of Beverly Hills
05.2018 - 02.2019
- Be punctual
- Answer inbound calls
- Complete daily CRM tasks
- Make daily appointments
- Do not let any customers walk until they have spoken with management
- Streamlined order processing procedures to reduce turnaround time and increase efficiency in service delivery.
- Trained junior sales staff on best practices in customer engagement and product knowledge development.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Sales Representative
AUDI of Van Nuys
05.2017 - 02.2018
- Answer incoming calls
- Present every single detail regarding the vehicle
- Attending every needs that the client presents
- Coming to an agreement
- Be well organized and schedule the next day
- Handle cash in a safe money bag
- Report any money handling before and after
Sales Representative
INFINITI of Valencia
02.2017 - 05.2017
- Greet customers as soon as they step foot on the lot.
- Answer incoming calls regarding a vehicle.
- Demonstrate the car's features to a customer.
- Make sure to always put them behind the wheel whether or not they are purchasing.
- Always be polite and greet customers with respect.
- Make sure car's were undamaged prior to arriving to the lot from another dealer.
- Make at home deliveries outstanding.
- Make sure to call or E-mail a customer right away once an online lead comes in.
Cook
LYFE KITCHEN
09.2014 - 01.2017
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
- Turn or stir food to ensure even cooking.
- Season and cook food according to recipes and personal judgment and experiences.
- Portion, arrange, and garnish food, and serve food to waiters.
- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
Education
High School Diploma -
GOLDEN VALLEY HIGH SCHOOL
Santa Clarita, CA04.2015
COLLEGE OF THE CANYONS
Valencia, CASkills
- Microsoft Word
- Team building and leadership
- Microsoft Powerpoint
- Cooking Experience
- Supervising Experience
- Customer relations
- Issue resolution
- Customer Service
- Food Handling
- Food Preparation
- CRM Software
- Kitchen Experience
- Salesforce
- Sales
- Negotiation
- Complaint resolution
- Complaint handling
- Continuous improvement
- Cold Calling
- Upselling
- Sales Management
- Cash Handling
- Pricing
- Expertise in sales
- Research and due diligence
- Conflict resolution
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Supervisor
Unifi Service
11.2024 - Current
Customer Service Supervisor
World Wide Flight Services
06.2022 - 11.2024
DOT Courier Driver
SDLA Courier Service
10.2020 - 05.2022
Sales Representative
Karplus Warehouse Inc
12.2019 - 06.2020
Sales Associate
INFINITI of Van Nuys
04.2019 - 11.2019
Sales Representative
Infiniti Of Beverly Hills
05.2018 - 02.2019
Sales Representative
AUDI of Van Nuys
05.2017 - 02.2018
Sales Representative
INFINITI of Valencia
02.2017 - 05.2017
Cook
LYFE KITCHEN
09.2014 - 01.2017
High School Diploma -
GOLDEN VALLEY HIGH SCHOOL
COLLEGE OF THE CANYONS