Seher Dar
Toronto,Canada
Summary
Experienced service and engineering professional with an extensive background in troubleshooting, repairing, and maintaining complex systems. Collaborative and adaptable to changing needs to ensure optimal performance. Reliable, technically proficient, and results-driven. Skilled in diagnostics, system optimization, and exceptional customer support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Field Service Engineer
Synaptive Medical Inc
01.2021 - Current
- Led multiple product development initiatives worth more than $2.5M in annual revenue
- Managed new product software and hardware updates, collaborating with engineering, quality, operations, R&D, and sales teams
- Installed and trained end-users on the operation and application of exoscopes, ensuring high levels of customer satisfaction
- Utilized ERP (QAD) to manage service requests, material orders, and return material authorizations
- Employed Atlassian tools (JIRA, Confluence, Bitbucket) to track and resolve service issues within 24 hours
- Created and managed engineering change orders, design change orders, work instructions, and service plans using Autodesk Fusion PLM and AutoCAD
- Implemented Synaptive cloud-based software on hospital servers, maintaining security protocols and database management systems
- Designed service rollout plans for various medical devices, including exoscopes, navigation software, tracking cameras, and MRI devices
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Certified Laser Safety Officer, ensuring safe handling of medical lasers according to ISO standards
- Tested equipment performance and demonstrated operation and servicing best practices.
- Developed strategies for service and technology support, optimizing customer response rates by over 50%
- Recommended design changes, upgrades and replacements to improve systems performance.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
Manufacturing Technician
Synaptive Medical Inc
01.2019 - 01.2021
- Tested, assembled, and repaired surgical system products, focusing on medical robotics, optics, and software
- Developed design solutions for New Product Integration (NPI)
- Maintained LEAN manufacturing principles while following KAIZEN ideology
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
Junior Engineer, General Motors Automotive Centre for Excellence
Ontario Tech University
01.2018 - 12.2018
- Performed regular maintenance and calibration of the climactic wind tunnel
- Assisted clients with testing on dynamometers, anechoic masts, and climate control chambers
- Ensured compliance with safety regulations during all phases of project implementation, resulting in zero incidents or accidents onsite.
- Reduced production costs by implementing cost-saving measures in materials procurement and manufacturing processes.
Education
Advanced Diploma - Electro-Mechanical Engineering
Durham College
Oshawa, ONSkills
- AutoCAD
- Rockwell & Allen Bradley software
- FactoryTalk View
- RSLogix
- LabView
- Microsoft Office
- Variable Frequency Drive (VFD)
- Differential Pressure Transmitter (DPT)
- Proportional Integral Derivative Drives (PID)
- Human Machine Interface (HMI)
- Programmable Logic Controller (PLC)
- Proxy Auto-Configuration (PAC) programming
- Industry-40/IIOT
- Remote I/O
- DeviceNet
- Data-Highway
- Serial communications
- C
- Python
- Linux
- Fluid power systems
- Pneumatic
- Hydraulic
- Servo systems
- Robotic programming
- Teach Pendant Programming (TPP)/KAREL Language Programming (KAREL)
- Assembly of computer hardware
- Installing hardware/software
- Reading and interpreting blueprints
- Problem-solving
- Customer service
- On-site training
Project Experience
- Surgical System Service Deliverables: Contributed significantly to maintaining and updating documentation for new and existing product releases.
- Documentation Enhancement: Improved existing documentation by adding fail-safes and downgrade instructions, enhancing product reliability.
- Remote Upgrades: Developed remote upgrade capabilities, allowing field resources to perform updates without needing to be on-site.
- Streamlined Upgrade Processes: Designed clear upgrade processes, enabling field service teams to handle straightforward upgrades independently, reducing reliance on help desk support.
- Empowering Field Teams: Reduced the workload on field resources by empowering them to manage routine upgrades, enhancing their autonomy and efficiency.
- Fallback Mechanisms: Implemented fallback mechanisms in upgrade paths to ensure quick rollbacks to previous versions if issues arise, minimizing customer impact.
- Comprehensive Backup Steps: Added multiple backup steps and preliminary checks before upgrades to ensure data integrity and set the field team up for success.
- Reliable Upgrade Process: Ensured the upgrade process was dependable and foolproof by incorporating thorough checks and fallback options.
- Engineering Change Orders: Developed and released numerous engineering change orders to improve product functionality and documentation.
Certification
- WHMIS Training
- Fanuc Robotics Certified in Handling Tool Programming and Operations
- Certified Laser Safety Officer (ISO 60601-2-22:2012/2013)
Timeline
Senior Field Service Engineer
Synaptive Medical Inc
01.2021 - Current
Manufacturing Technician
Synaptive Medical Inc
01.2019 - 01.2021
Junior Engineer, General Motors Automotive Centre for Excellence
Ontario Tech University
01.2018 - 12.2018
Advanced Diploma - Electro-Mechanical Engineering
Durham College
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