Isley Quiroz Lopez
Livermore
Summary
Efficient Senior Cashier known for high productivity and ability to complete tasks swiftly. Skilled in cash handling, customer service, and inventory management. Excel in communication, problem-solving, and time management, ensuring smooth and efficient transaction processes for customers. Committed to maintaining accuracy and professionalism in fast-paced environments.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Lead Senior Cashier
PVH Retail Stores
New York
04.2023 - Current
- Assisted customers with transactions and provided excellent service.
- Handled cash register operations and managed payment processing.
- Maintained cleanliness and organization of the checkout area.
- Provided product information to customers and answered inquiries.
- Supported inventory management by restocking shelves as needed.
- Collaborated with team members to ensure smooth store operations.
- Processed returns and exchanges following company policies.
- Trained new cashiers on procedures and customer service standards.
- Processed refunds accurately following established guidelines.
- Answered phone calls promptly and directed inquiries appropriately.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
- Coached new hires on proper cashiering techniques, policies and procedures.
- Assisted other team members in completing tasks to ensure smooth operation of the store.
- Answered customer questions and provided store information.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Stock Associate
Michael Kors Outlet
Livermore
05.2022 - 04.2023
- Assisted in inventory management and restocking of items on the sales floor.
- Collaborated with team members to ensure efficient stock replenishment processes.
- Supported the sales team by providing timely assistance with customer inquiries.
- Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Followed instructions to properly arrange merchandise items.
Sales Associate
L Brands Inc. Bath And Body Works
Livermore
02.2022 - 03.2023
- Assisted customers with product selection and provided personalized recommendations.
- Managed inventory levels and restocked merchandise on the sales floor.
- Processed transactions efficiently using point-of-sale systems.
- Conducted product demonstrations to enhance customer engagement and interest.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Sales Associate
PVH Retail Stores
Livermore
09.2019 - 12.2020
- Assisted customers with product selection and provided personalized recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported marketing initiatives by arranging promotional displays and signage effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Specialty Sales Representative
Target Corporation
Livermore
08.2018 - 01.2019
- Managed inventory levels to ensure product availability.
- Engaged with customers to address inquiries and resolve issues.
- Responded promptly to customer inquiries regarding product availability or pricing information.
Education
KK626179 - Cosmetology
JD Academy Salon And Spa
Danville, CA 07.2021 - 05.2022
Granada High School
Livermore, CASome College (No Degree) - Nursing
Ohlone College
Fremont, CASkills
- Cash handling
- Inventory management
- Customer service
- Transaction processing
- Merchandising
- Team collaboration
- Stock replenishment
- Product knowledge
- Problem solving
- Returns processing
- Store policies enforcement
- Merchandise stocking
- Multitasking and organization
- Adaptability and dependability
Timeline
Lead Senior Cashier
PVH Retail Stores
04.2023 - Current
Stock Associate
Michael Kors Outlet
05.2022 - 04.2023
Sales Associate
L Brands Inc. Bath And Body Works
02.2022 - 03.2023
KK626179 - Cosmetology
JD Academy Salon And Spa
07.2021 - 05.2022
Sales Associate
PVH Retail Stores
09.2019 - 12.2020
Specialty Sales Representative
Target Corporation
08.2018 - 01.2019
Granada High School
Some College (No Degree) - Nursing
Ohlone College