Islamiat Fatoki
Surrey,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
AI Content Writer
John Jameson
12.2023 - Current
- Created content for websites and online publications.
- Managed competing deadlines with efficiency.
- Produced original, creative content for promotional advertisements and marketing materials.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Edited and proofread drafts of articles and other documents.
- Developed and pitched story ideas to editors.
Customer Service Representative
First City Monument Bank, FCMB
01.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Higher National Diploma - Mass Communication
Kwara State Polytechnic
Ilorin, Nigeria09-2019
High School Diploma -
Abeokuta Girls Grammar School
Abeokuta, Nigeria05-2013
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Languages
English
Full Professional
Timeline
AI Content Writer
John Jameson
12.2023 - Current
Customer Service Representative
First City Monument Bank, FCMB
01.2020 - 11.2023
Higher National Diploma - Mass Communication
Kwara State Polytechnic
High School Diploma -
Abeokuta Girls Grammar School
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