ISLAM SAEED

• Provided excellent customer service to resolve customer complaints in a timely manner
• Identified areas of improvement in customer service processes and suggested changes accordingly
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
• Took special orders in person and over telephone, generating additional revenue every month

• Exceeded established service goals while leveraging customer service, sales and employee management best practices
• Recommended improvements in products, service and billing methods to management to prevent future problems
• Utilized job-related software to prepare change of address records and issue service discontinuance orders

During my paid internship, I focused on teamwork and project collaboration while analyzing urban infrastructure design. My work involved researching efficient street layouts, optimizing city pipeline construction, and developing a software tool to process water equipment data. This experience enhanced my technical skills in urban planning and coding while strengthening my ability to collaborate on large-scale projects.

• Investigated available resources to develop more useful project plans.
• Conducted research to uncover trends in customer behavior.

• Built custom tools using C++ or Python programming languages for specific purposes
• Assisted in the development of mobile applications for iOS and Android devices using Swift, Objective-C, Java language
• Tested prototypes and final products for quality and compliance with design specifications
• Investigated available resources to develop more useful project plans.
• Working as part of a team, I successfully contributed to a robotics project where we developed a fully functional robot and a reliable control program.