Iskandar Abdullah
Surrey,BC
Summary
- Training and Development Professional with an MSc in Instructional Systems & Learning Technologies and proven experience in delivering strategically significant Operations, Project Management, Communication, Training and Safety Management solutions in the Military (Singapore Armed Forces) with skills applicable to industries relating to Adult Learning, Education, Training Development.
- An outstanding record in Instructional/Curriculum Design and Development, Operations, Analysis and Problem Solving with a proven ability to manage and work with large, cross-functional and multicultural teams in the delivery of multiple concurrent projects.
- An effective communicator who is capable of translating complex technical ideas into actionable outcomes and implementing training processes to ensure operational efficiency. Excellent ability in engaging stakeholders across all levels to achieve organizational KPIs.
Overview
19
19
years of professional experience
Work History
Head Partner Engagement & Loyalty
Grab, Singapore
01.2022 - 03.2023
- Continually evaluate and improve the Driver- / Delivery-Partner Experience across the Transport and Delivery businesses
Identify areas to creatively improve Partners’ KPI, particularly in Engagement and / or Satisfaction levels - Review Grab's operational processes and capabilities from a Partner’s perspective
- Plan and execute wide ranging initiatives to increase Partner retention and engagement
in collaboration with the driver insights team. - Supervise, coach & manage an experience team to ensure outstanding performance
- Awarded the 'Grab Way' Award for top 5% performance
- Appointed as the Contingent Commander for Grab's inaugural National Day Parade contingent
Head Platform Safety
Grab, Singapore
06.2019 - 01.2022
- Lead the Platform Safety and Quality team that supports Grab Singapore's operations to plan, execute and enforce policies and standards to ensure the safety of Grab's stakeholders - businesses, partners and customers, and quality of Grab's platform and service delivery, both physical and informational. (Grab is Southeast Asia's #1, Singapore- based technology company offering ride-hailing transport services, food delivery and payment solution)
- Effectively guide the Platform Safety Team in crisis management - worked with Public Affairs, Public Relations, Legal and local vertical operations teams to prepare and review public statements regarding safety incidents.
- Achieved the Singapore Safety OKR consistently
- Provided weekly and monthly analysis and insights to the local leadership team on safety incident metrics.
- Orchestrated Grab’s support and response to the Coronavirus pandemic in Singapore through close collaboration with the Ministry of Health.
- Led the launch of GrabProtect (policies/products to safeguard Grab's operations against Covid-19 in Singapore with support of transport operations, marketing and product teams.
Staff Officer Pedagogy & Instructional Development
HQ Army Training & Doctrine Command
12.2015 - 05.2019
- Assess and develop learning systems for the Army to facilitate self-directed learning, resulting in a transformation of how soldiers learn and train
- Improve the learning and training curriculum of 50 courses across the Army, making them more efficient, effective, and engaging for the soldiers. This resulted in a 20% increase in learning engagement.
- Oversee the contract and project management worth $790M to synergise the civilian workforce capabilities with the army
- Analyse, design, and implement an Adaptive Training curriculum in the Army
- Successfully organised and held 3 Army level training workplan seminars (2016 – 2018)
- Honorary Aide-De-Camp to President (2013 – 2015) – part of a core team performing special duties for the President of Singapore
Staff Officer
Training Plans & Policy Branch, Army
03.2014 - 08.2014
- Devised a master plan for the Army’s training transformation
- Identified training gaps and delivered strategic solutions to strengthen the Army’s training
- Initiated the transformation of structures in 20 Training Institutes
Officer Commanding
6th Singapore Infantry Regiment
11.2012 - 03.2014
- Set and implemented high standards of training, administration, morale and discipline of an operational infantry company of 128 soldiers
- Collaborated with cross-functional departments to maintain consistency in all operations
- Commanded with distinction in many operational and bilateral training exercises
- Attained a high operational readiness grade from the Army Training Evaluation Centre (ATEC) after the pinnacle exercise
Officer Commanding
Basic Military Training Centre
06.2012 - 11.2012
- Commanded a training company of 280 recruits and commanders
- Trained and transformed recruits into confident and committed soldiers by imparting basic military skills and inculcating a sense of purpose for Singapore's National Service
- Attained the Trainer Excellence Award
Platoon Commander
3rd Singapore Infantry Regiment
01.2006 - 08.2008
- Commanded a platoon of 28 soldiers and commanders
Officer Cadet
Royal Military Academy Sandhurst, RMAS
, United Kingdom
01.2005 - 12.2005
- Appointed as Junior Under Officer (top 1% in the company)
- Oversaw the administration of 100 British and International cadets
- Awarded the Overseas Sword of Honour (first Singaporean to win award in 14 years)
- Awarded the Sultan of Brunei Medal for achieving Best in Military Studies
- Awarded Full Colours for representing the Academy in Lacrosse
Officer Cadet
Officer Cadet School
01.2004 - 12.2004
- Appointed: Cadet Wing Commander, Parade and Contingent Commander. Awarded the Sword of Merit
- Selected for an exchange programme to Chulachomklao Royal Military Academy, Royal Thai Army
Education
Master of Science - Instructional Systems & Learning Technologies
Florida State University
01.2015
Bachelor of Engineering - Mechanical Engineering
National University of Singapore
01.2011
Royal Military Academy Sandhurst Commissioning Course (Overseas Sword of Honour) -
Royal Military Academy Sandhurst
01.2005
Skills
- Adult Learning
- Curriculum Design
- Operations
- Project Management
- Safety Management & Policies
- Strategic Leadership
- Team Supervision & Development
- Training, Coaching & Facilitation
- Effective Communication
- People Engagement
Additional Information
- Spearhead, design and Project Pathfinder, which is a ground up mentoring initiative that aims to uplift and empower underprivileged Malay Muslim Youth in Singaporean society. It is the brainchild of a group of current and ex-military personnel who believe in the importance of mentorship and guidance for young men who are navigating their transition into adulthood.
Languages
English
Native/ Bilingual
Malay
Native/ Bilingual
Arabic
Limited
Chinese (Mandarin)
Elementary
Timeline
Head Partner Engagement & Loyalty
Grab, Singapore
01.2022 - 03.2023
Head Platform Safety
Grab, Singapore
06.2019 - 01.2022
Staff Officer Pedagogy & Instructional Development
HQ Army Training & Doctrine Command
12.2015 - 05.2019
Staff Officer
Training Plans & Policy Branch, Army
03.2014 - 08.2014
Officer Commanding
6th Singapore Infantry Regiment
11.2012 - 03.2014
Officer Commanding
Basic Military Training Centre
06.2012 - 11.2012
Platoon Commander
3rd Singapore Infantry Regiment
01.2006 - 08.2008
Officer Cadet
Royal Military Academy Sandhurst, RMAS
01.2005 - 12.2005
Officer Cadet
Officer Cadet School
01.2004 - 12.2004
Master of Science - Instructional Systems & Learning Technologies
Florida State University
Bachelor of Engineering - Mechanical Engineering
National University of Singapore
Royal Military Academy Sandhurst Commissioning Course (Overseas Sword of Honour) -
Royal Military Academy Sandhurst
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